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Annual Report 2006: Part three - Key strategies

Developing the capability of our people and providing the tools they need

Our work in this area contributes to the achievement of the Development Goals for the State Services - see below.

To successfully deliver the results we want for New Zealanders, we rely heavily on the capabilities and commitment of our people. During the year, we continued to develop our people's skills and provide the tools they need to do their various activities.

Figure 21 -
Development goals for the State Services
Development goals Development goals by June 2007 Inland Revenue's 2005-06 position
Goal 1: Employer of choice  
Ensure that state services is an employer of choice, attractive to high achievers with a commitment to service. A comprehensive guide to good employment practice developed with input from state services employers and unions, in place for use across government agencies.
  • Engagement survey indicates that our people see us as a good employer.
  • Strong and positive relationships with the unions that represent our people.
Goal 2: Excellent state servants  
Develop a strong culture of constant learning in pursuit of excellence. A framework for learning and development across government agencies.
  • Delivery of our leadership programmes and technical development training ongoing.
  • Our people's technical competency continues to increase.
Goal 3: Networked state services  
Use technology to transform the provision of services for New Zealanders. Networks and internet technologies are integral to the delivery of government information, services and processes.
  • E-business strategy focuses on further development of electronic service delivery options.
  • Ongoing expansion of electronic services.
  • We also have the most visited government website.
Goal 4: Coordinated state agencies  
Ensure the total contribution of government agencies is greater than the sum of its parts. Government agencies demonstrating improvement through Managing for Outcomes, including joint outcomes and other shared accountabilities across clusters of agencies.
  • Ongoing delivery of Working for Families payments and student loans with other agencies.
  • Continued focus on improving service delivery across relevant agencies.
Goal 5: Accessible state services  
Enhance access, responsiveness and effectiveness, and improve New Zealanders' experience of state services. No wrong door - any New Zealander accessing government services will be referred appropriately to the organisation best able to address their concerns.
  • Continued to work closely with the Ministry of Social Development in delivering Working for Families. This ensures New Zealanders receive their correct payments.
Goal 6: Trusted state services  
Strengthen trust in the state services and reinforce the spirit of service. Agencies of the state services demonstrate their commitment to earning trust by working with the State Services Commissioner to develop and promote codes of conduct.
  • Introduced a revised Code of Conduct, which sets out the expectations we have of our people in delivering services to New Zealanders.
  • Our people have a very good understanding of our Code of Conduct and adherence to it is high.

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Other pages in: Part three - Key strategies
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Date published: 06 Nov 2006

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