Annual Report 2006: Part three - Key strategies
Promoting compliance
The majority of our customers willingly meet their obligations of their own accord and we try to make it as easy as possible for them to do so. We also need to make it as difficult as possible for our customers to avoid or evade their obligations.
In tailoring our compliance activities we use our compliance model to help us to determine the best response to apply to any given situation. It is important that we use an appropriate response to fit the seriousness of the offence, with the aim of improving long-term compliance behaviour. The top of the compliance model recognises situations where it is appropriate to use our powers to obtain information and to prosecute in cases of deliberate non-compliance.
Maintaining a high level of voluntary compliance is critical to the effective and efficient operation of our tax system. We continually focus on delivering a wide range of services that allow us to:
- provide customers with advice and support through services that are easy and convenient for them to use
- undertake complex investigative and legal activities that ensure customers are complying with the tax laws.
Figure 18 –
Compliance model
Other pages in: Part three - Key strategies
- Providing information and support
- Maintaining compliance with the law
- Tackling the harder end of compliance
- Gaining organisational efficiency
- Reducing compliance costs
- Developing the capability of our people and providing the tools they need
- Becoming an employer of choice
- Excellent state servants
- Key people statistics
- Developing our tools
Date published: 06 Nov 2006
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