Annual Report 2006: Part four - Charter report and Statement of service performance
Inland Revenue's charter
| Our Charter |
|---|
| Inland Revenue collects money to pay for public services and helps people to meet their obligations. We work within the Inland Revenue acts and other relevant laws. We also work in ways consistent with the spirit of the Treaty of Waitangi. |
| How we will work with you |
| We will be prompt, courteous and professional. We will follow through on what we say we will do. We acknowledge your individual, cultural and special needs and will look for solutions to them. The person you are dealing with will give you their name. We will continually improve our service by collecting information about how we are doing and using it to raise our performance. |
| Reliable advice and information |
| We will provide you with reliable and correct advice and information about your entitlements and obligations. We will assist you to get in touch with the right people for your needs. We will be well-trained and competent. We will keep looking for new and better ways to give you advice and information. |
| Confidentiality and privacy |
| We respect your privacy and treat all information about us as private and confidential. Information you provide will be kept secure and will be used or disclosed only as required by law. |
| Consistency and equity |
| We will apply the law consistently so everyone gets their entitlements and pays the right amount. We will take your particular circumstances into account as far as the law allows us to. |
| Your right to question us |
| You can question the information, advice and service we give you. We will inform you about options available for resolving disagreements and we will work with you to reach an outcome quickly and simply. For this Charter to work effectively, we rely on each taxpayer to provide all the relevant information when dealing with Inland Revenue. Signed by: David Butler Commissioner of Inland Revenue |
Date published: 07 Nov 2006
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