Annual Report 2006: Part four - Charter report and Statement of service performance
Statement of service performance
For the year ended 30 June 2006
Summary of departmental output expenses
Departmental output expenses delivered by Inland Revenue during the year ended 30 June 2006, and their associated revenue, expenses ans surplus or deficit are summarise below. All figures are GST-exclusive.
|
Output expense description |
Revenue $000 |
Expenses $000 |
Net surplus/(deficit) $000 |
|---|---|---|---|
| 1. Policy advice |
10,035 |
10,032 |
3 |
| 2. Adjudication and Rulings |
6,982 |
7,155 |
173) |
| 3. Information services |
127,993 |
124,473 |
3,520 |
| 4. Revenue assessment and collection |
61,230 |
59,654 |
1,576 |
| 5. Management of debt and outstanding returns |
69,554 |
71,275 |
(1,721) |
| 6. Taxpayer audit |
120,965 |
118,737 |
2,228 |
| 7. Assessment and collection of child support |
69,210 |
67,828 |
1,382 |
| 8. Collection of ACC levies |
20,500 |
20,500 |
0 |
| Total |
486,469 |
479,654 |
6,815 |
REPORTING PERFORMANCE
In our Statement of Intent we provide forecast service performance indicators. These indicators are divided into two groups:
- Performance measure targets, which are standards we use to set our own performance goals
- Activity forecasts, which depend on customer demand rather than our efforts.
The following sections report on forecast service performance indicators. Where a performance measure is expressed in terms of a range of characteristics that the output should meet, the result is expressed as "achieved" or "not achieved".
Inland Revenue reports explanations for:
- target performance measures with a negative variance of more than 5%
- measures reported as "not achieved"
- demand-driven activity forecasts with a significant variance at either end of the target range.
Where additional context is required to explain performance it is included in the Statement of Service Performance.
Date published: 07 Nov 2006
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