Part three - Key strategies and charter report

Includes sections on realignment of our operational areas, corporate strategies, paying tax and receiving entitlements, developing our people and infrastructure and an effective and efficient organisation.

Realignment of our operational areas

During 2006-07, we completed a review of our operational areas. This review introduced a platform for improving compliance that integrates our functions and is influenced by gaining a deeper understanding of our customers.

Corporate strategies

During the year, we also developed a new set of corporate strategies. The seven strategies provide a framework for thinking about the best way to improve voluntary compliance and ensure our customers receive their entitlements.

Paying tax and receiving entitlements

Includes sections on assisting our customers, responding to non-compliance and tackling the harder end of compliance.

Developing our people and infrastructure

Includes sections on developing our people, excellent state servants, trusted state servants, EEO statistics and developing our infrastructure.

An effective and efficient organisation

Includes sections on measuring organisational efficiency and reducing customer compliance costs.

Inland Revenue's Charter

Includes our charter and a section about our charter commitments.

Other sections in this report

Preface | Commissioner's introduction | Part one | Part two | Part three | Part four | Part five | Part six | Audit report | Additional information | 

Date published: 23 Oct 2007

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