Annual Report 2007: Part four - Statement of service performance
Statement of service performance
Summary of departmental output expenses
Departmental output expenses delivered by Inland Revenue during the year ended 30 June 2007, and their associated revenue, expenses and surplus or deficit are summarised below. All figures are GST-exclusive.
| Output expense description | Revenue $000 |
Expenses $000 |
Net surplus/ (deficit) $000 |
|---|---|---|---|
|
12,224 | 12,320 | (96) |
|
189,074 | 190,091 | (1,017) |
|
84,818 | 84,252 | 566 |
|
20,500 | 20,500 | - |
|
89,922 | 86,694 | 3,228 |
|
138,926 | 138,347 | 579 |
|
Total |
535,464 | 532,204 | 3,260 |
Reporting performance
Our Statement of Intent contains forecast service performance indicators which are divided into two groups:
- performance measure targets, which are standards we use to set our own performance goals
- activity forecasts, which depend on customer demand rather than our efforts.
The following section reports on forecast service performance indicators. Where a performance measure is expressed in terms of a range of characteristics that the output should meet, the result is expressed as "achieved" or "not achieved".
We report explanations for:
- target performance measures with a negative variance of more than 5%
- measures reported as "not achieved"
- demand-driven activity forecasts with a significant variance at either end of the target range.
Date published: 23 Oct 2007
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