Annual Report 2008: Part four - Statement of service performance
Statement of service performance
For the year ended 30 June 2008
Summary of departmental output expenses
Departmental output expenses delivered by Inland Revenue during the year ended 30 June 2008, and their associated revenue, expenses and surplus or deficit are summarised below. All figures are GST-exclusive.
| Output expense description | Revenue $000 |
Expenses $000 |
Net surplus/ (deficit) $000 |
|---|---|---|---|
| Policy advice |
14,663 |
14,523 |
140 |
| Services to inform the public about entitlements and meeting obligations |
242,843 |
240,419 |
2,424 |
| Services to process obligations and entitlements |
124,664 |
122,388 |
2,276 |
| Management of debt and outstanding returns |
81,750 |
82,192 |
(442) |
| Taxpayer audit |
153,746 |
152,183 |
1,563 |
| Total | 617,666 |
611,705 |
5,961 |
Reporting performance
Our Statement of Intent contains forecast service performance indicators which are divided into two groups:
- performance measure targets, which are standards we use to set our own performance goals
- activity forecasts, which depend on customer demand rather than our efforts.
The following section reports on forecast service performance indicators. Where a performance measure is expressed in terms of a range of characteristics that the output should meet, the result is expressed as "achieved" or "not achieved".
We report explanations for:
- target performance measures with a negative variance of more than 5%
- measures reported as "not achieved"
- activity forecasts with a significant variance at either end of the target range.
Comparative performance data
Where appropriate we have included comparative performance information against the performance standards (2006-07 actual). We have not included comparative performance information where there has been a material change in the performance measure or measurement methodology from 2006-07. These are indicated by a "dash".
We have not included 2006-07 comparative information for activity forecasts.
Output expenses 1 - 5
Date published: 15 May 2009
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