Customer Satisfaction and Perceptions survey results
You can find the results from our Customer Satisfaction and Perceptions survey here. These results will be updated every three months.
Our survey methods include:
- using an independent research company to survey customers who have recently had contact with us
- surveying a random sample of the public
- reporting our results each quarter.
Your feedback is important. Thanks to everyone who participated in the survey.
Customer Satisfaction and Perceptions survey results Jul - Sept 2012
Quarterly survey results for the period July - September 2012.
Customer Satisfaction and Perceptions survey results Apr - Jun 2012
Quarterly survey results for the period April - June 2012.
Customer Satisfaction and Perceptions survey results Jan - Mar 2012
Quarterly survey results for the period January - March 2012.
Customer Satisfaction and Perceptions survey results Oct - Dec 2011
Quarterly survey results for the period October - December 2011.
Customer Satisfaction and Perceptions survey results Jul - Sep 2011
Quarterly survey results for the period July - September 2011.
Customer Satisfaction and Perceptions survey results Apr - Jun 2011
Quarterly survey results for the period April - June 2011.
Customer Satisfaction and Perceptions survey results Jan - Mar 2011
Quarterly survey results for the period January - March 2011.
Customer Satisfaction and Perceptions survey results Oct - Dec 2010
Quarterly survey results for the period October - December 2010.
Customer Satisfaction and Perceptions survey results July - Sept 2010
Quarterly survey results for the period July - September 2010.
Customer Satisfaction and Perceptions survey results April - June 2010
Quarterly survey results for the period April - June 2010.
Customer Satisfaction and Perceptions survey results Jan - Mar 2010
Quarterly survey results for the period January - March 2010.
Customer Satisfaction and Perceptions survey results Oct - Dec 2009
Quarterly survey results for the period October - December 2009.
Customer Satisfaction and Perceptions survey results July - Sept 2009
Quarterly survey results for the period July - September 2009.
Crown copyright ©.
Customer Satisfaction and Perceptions survey results by Inland Revenue is licensed under a Creative Commons Attribution 3.0 New Zealand Licence. Please note that the Inland Revenue emblem and logo may not be used in any way which infringes any provision of the Flags, Emblems, and Names Protection Act 1981 or would infringe such provision if the relevant use occurred within New Zealand. Attribution should be in written form and not by reproduction of this emblem. If you publish, distribute or otherwise disseminate this work to the public without adapting it, the following attribution to Inland Revenue should be used: "Source: Inland Revenue and licensed by Inland Revenue for re-use under the Creative Commons Attribution 3.0 New Zealand Licence." If you adapt this work in any way or include it in a wider collection, and publish, distribute or otherwise disseminate that adaptation or collection to the public, the following style of attribution to Inland Revenue should be used: "This work is [based on/includes] Inland Revenue's Customer Satisfaction and Perceptions survey results which [is/are] licensed by Inland Revenue for re-use under the Creative Commons Attribution 3.0 New Zealand Licence."
Date published: 15 Nov 2012
Back to top
