Statement of Intent - 2004 - Part 1
Measuring and evaluating our performance - pages 43-44
What we are striving to achieve is set out in our outcomes and how we are going to achieve it in our strategies. The outcomes for taxpayers and social support programme clients are delivered through our services.
We therefore need to measure the effectiveness of these services in contributing to the achievement of our outcomes and desired future.
Developing a robust performance measurement framework that enables us at a high level to measure outcomes, but is also sharp enough to assist in the day-to-day running of the tax administration takes time.
We already have a strong reporting culture, with a good understanding of our productivity levels. We need to refine our performance measures to assist us to better measure the impact of our outputs and initiatives.
We already have a number of high-level indicators that link directly to our outcomes.
Figure 21 -
Measuring our performance
| Outcomes | Indicator |
|---|---|
| Revenue is available to fund government programmes through an efficient and effective tax system and administration |
|
| Parents living apart maintain financial responsibility for their children |
|
| People value the system and have confidence in the administration (tax and social support programmes) |
|
| Compliance with the law is made easy (tax and social support programmes) |
|
During 2004-05 we are undertaking a complete review of our performance measures. This review will assist us to strengthen our performance measures so that they can better inform both managers and stakeholders about our performance.
Evaluating
We have a strong history of evaluation through project reviews and our Evaluation Services Unit.
Following the completion of all projects there is a requirement for a "post-implementation" review. This not only reviews the project management but also whether the goals of the project were adhered to and achieved.
Evaluation is one of a range of assurance processes used by Inland Revenue. Our Evaluation Services Unit was established in 1991 and has helped us shape both our ongoing activities as well as new initiatives. It carries out independent evaluations that:
- are focused on what outcomes have been or will be achieved
- go across functions or areas of responsibility
- can demonstrate a strong link to our strategic direction.
Current work being undertaken by the unit includes evaluating the impact of audit on taxpayer compliance.
Other pages in: Statement of Intent - 2004 - Part 1
- What we strive to achieve - pages 10-11
- What we strive to achieve - pages 12-13
- What we strive to achieve - pages 13-14
- Choosing the right activities to achieve our outcomes - page 15
- Choosing the right activities to achieve our outcomes - pages 15-16
- Choosing the right activities to achieve our outcomes - page 17
- Choosing the right activities to achieve our outcomes -page 18-19
- Policy and legislation - page 19
- Inland Revenue's Charter - page 20
- Strengthening our customer focus - page 21
- Strengthening our customer focus - page 22
- Strengthening our customer focus - page 23
- Strengthening our customer focus - pages 24-26
- Strengthening our customer focus - pages 26-27
- Strengthening our customer focus - pages 27-28
- Enhancing our services - pages 29-30
- Enhancing our services - pages 31-32
- Enhancing our services - pages 32-33
- Ensuring we have the right capability - pages 34-35
- Ensuring we have the right capability - pages 36-37
- Ensuring we have the right capability - pages 37-39
- Ensuring we have the right capability - pages 39-40
- Mitigating risk by strengthening governance - pages 41-42
Date published: 16 Nov 2004
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