Statement of Intent 2007-10: Part two - Strategic context
Delivering our services
Inland Revenue has five output classes that provide the management and financial framework for delivering our services. The output class structure enables us to manage our business functions effectively and efficiently and provides a clear basis for accountability reporting.
Figure 6 sets out our output class structure and shows the:
- high-level intentions of each class
- business area responsible for delivering the services.
Figure 6
2007-08 Output Class intentions
| Departmental output class |
High-level intentions |
Business area responsible |
| Output class 1: Policy advice |
- We will work on the Government's tax policy work programme, which underpins the Government's revenue strategy.
|
|
| Output class 2: Services to inform the public about entitlements and meeting obligations |
- We want to understand customers' needs and attitudes to compliance so we can improve compliance.
- We want customers to understand their obligations and be able to access their entitlements.
- When customers know what their obligations are and what entitlements they can receive, they are more likely to comply with their obligations and receive their correct entitlements.
|
- Customer Insight
- Assistance
- Office of the Chief Tax Counsel
|
| Output class 3: Services to process obligations and entitlements |
- We will encourage people to participate and comply if we undertake return and payment processing activities in an efficient, accurate and effective way, using streamlined processes.
|
|
|
Output class 4: Management of debt and outstanding returns
Output class 5: Taxpayer audit |
- We want to understand customers' needs and attitudes to compliance so we can improve compliance.
- We will maximise compliance and participation (particularly for child support) by identifying people who do not comply with the law. This will further enhance public perception about the integrity of the tax system.
- We will also help maximise compliance by providing assistance to customers to meet their obligations.
|
- Customer Insight
- Assistance
- Assurance
- Litigation Management
|
Date published: 20 Jun 2007
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