Statement of Intent 2008-11: Part three - Strategic overview
Our Strategic Direction
The strategic direction is the main part of our planning focus-what we intend to achieve and how we will go about it. There are four strands in our strategic direction:
- Target and tailor our activities through understanding our customers
- Optimise organisational efficiency and reduce compliance costs over time
- Create an environment which promotes compliance
- Continually invest in our people and the tools to deliver our future outcomes.
Our corporate strategies
The corporate strategies provide specific actions and areas of focus that guide us in achieving our strategic direction. The corporate strategies are broken into two groups, organisational (Service, Compliance and Operations) and capability (Communication and Engagement, Finance and Planning, Human Resources and Information Technology). Figure 4 shows how we integrate the corporate strategies into our planning.
We are currently refreshing the seven strategies. We are developing new indicators and measures to show the progress of each one. These measures will be included in next year's Statement of Intent and will, over time, indicate our progress towards achieving our strategic direction.
In the following pages we set out what we are seeking to achieve through our strategic direction and how our corporate strategies will help us to achieve it. Areas of focus include:
- minimising risks to the revenue base and compliance
- delivering a wider range of services to meet changing customer expectations while addressing increased demand for our traditional services
- managing and developing the skills of our people to ensure we have the technical and professional skills we will require in the future
- applying advances in technology to our business to improve efficiency and meet the growth in demand.
Figure 4
How the corporate strategies integrate into planning
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Date published: 30 Jun 2008
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