When to contact us
Changing your nominated bank account
If you have an online services account you can update your bank account straight away. Login or register now or call us on 0800 227 774.
In certain circumstances we will ask you to put your new bank details in writing. You can do this by writing a letter or by completing the Change of bank account for child support payments (IR127) form. The letter or form should then be posted or faxed to your nearest Child Support office.
Don't have a New Zealand bank account?
If you don't have a New Zealand bank account you can nominate a trustee/agent to act on your behalf and receive the payments on your behalf. You will need to contact us on 0800 221 221 to arrange this.
Please note that we are unable to make payments to bank accounts held in countries outside of New Zealand.
Other changes you should tell us about
Please let us know straightaway if:
- you change your address
- you change your telephone number
- you change your bank account number
- you start or stop receiving a Work and Income benefit
- you are having employer deductions from your wages and you are/have changed employers
- you start living with a person you were paying child support to
- any of the children you pay child support for no longer qualify for child support
- you have information that the children you pay child support for are no longer in the care of the custodial parent
- you are now living with a partner/children that need to be accounted for in your living allowance.
The easiest way to let us know about changes is from your online services account. Login or register now to submit your change in circumstances, otherwise you can call Child Support on 0800 221 221.
Date published: 27 Sep 2010
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