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What to do if you disagree with your child support
A transcript of the "What to do if you disagree with your child support" sign language video

What to do if you disagree with your child support

Visual:

Inland Revenue’s logo appears, together with the title of the video “Child Support”. This fades to white.


Visual:

We see a man’s hand holding a pen. The hand starts drawing a cartoon. The hand draws a man, Joe, on the left hand side and a woman, Sally, on the right hand side. Joe and Sally are standing back to back, and have expressions of uncertainty.

Audio:

“In this video, we explain what to do if you disagree with your child support.”


Visual:

The camera view pans down and the hand draws a calendar showing “March”, and a pointer bubble containing an IR letter.

Audio:

“Every year around March, you’ll get a notice showing what you’ll pay or receive, and again whenever we’re told about a change that affects your child support calculation.”


Visual:

The camera view pans down and the hand draws the heads and shoulders of three people across the screen. It first draws on the left a woman, Sally, a young teenager in the middle, Tom, then a man on the right, Joe.

Audio:

“If you don’t agree with it, you have some options. Let’s take a look at Sally, Tom and Joe.”


Visual:

The camera view pans down and the hand draws Joe reading a letter, and a pointer bubble containing an IR check sheet pointing at the letter.

The camera view zooms out to show Joe now talking on a phone while holding a smartphone. To the right of Joe, the hand draws a myIR login screen pointing to the smartphone, and above this a bubble with a zig-zag pointer, containing a smiling male IR person wearing a headset and microphone.

Audio:

“Joe is the receiving carer for his son Tom. He checked the details on his notice and called us to say he is providing more care for Tom than IR knew about.”


Visual:

The hand draws another zig-zag pointer from the right of the IR person bubble, and then Sally talking on a phone.

Audio:

“We contacted Sally to confirm the arrangements, and made the change. “


Visual:

The camera view pans down and shows an open envelope containing an IR letter, with arrows coming out each side and pointing diagonally down. On the left is Joe, reading his letter while standing next to his letterbox. On the right, Sally is looking at her smartphone, and a myIR login screen is pointing at her phone.

Audio:

“New notices were sent to both parents.” 


Visual:

The camera view pans up and the hand draws Sally standing and looking at her smartphone with a myIR login screen pointing at it, then beside her Joe sitting at a desk filling out a form. Above them, a tickbox with a green tick and the words “updated details” appears.

Audio:

“Often, contacting us and updating your details is all you need to do to sort out your child support.”


Visual:

The camera view pans up and the hand draws a circle with a smiling male IR person wearing a headset and microphone inside. To the left, the hand writes the word “Objection”, and to the right the words “Administrative review”.

Audio:

“So what if you still don’t agree? We can help you decide if the Objection or Administrative Review process might be right for you. This can take some time and effort. Administrative reviews follow a similar process to the Family Court, but you don’t need a lawyer. So it’s always good to talk to us first.”


Visual:

The camera view pans down and to the left slightly, to show just the smiling male IR person and the word “Objection”, and the hand draws an arrow pointing down/left. It then draws Sally reading a letter, and a pointer containing the words “Date change”. Sally looks concerned.

Audio:

“Let’s look at Objections. When Tom’s care arrangements were updated, Sally didn’t agree with the date of the change on her new notice.”


Visual:

The camera view pans down and the hand draws a circle with a zig-zag pointer going up and to the right, containing a smiling male IR person wearing a headset and microphone. Above this, the hand draws a myIR login screen pointing to the right, and to the right it draws Sally talking on the phone.

Audio:

“Sally contacted us to talk. As she disagreed with a decision we made, the objection process was right for her.  You can also object if, after talking to us, you think your assessment is wrong.”


Visual:

The camera view pans down and the hand draws Sally sitting on a couch with an open laptop on her knee. To the right it draws a circle, containing an IR119 Notice of Objection form, pointing back to the laptop.

Audio:

“Sally wrote to us within 28 days of receiving her notice to tell us why she was objecting (or she could have filled in the Notice of objection form).”


Visual:

The camera view pans down and the hand draws Joe, standing and reading a letter, with Sally to the right, holding a letter in one hand. Both are smiling.

Audio:

“We accepted Sally’s objection, and new notices with the date change were sent to both parents.”


Visual:

The camera view pans up to show once again the smiling male IR person in a circle, the words “Objection” and “Administrative Review”, Sally reading a letter, with a pointer containing the words “Date change”. To the right of the IR circle, the hand draws a double arrow pointing right followed by a calendar containing the date “April 1, 2016”. An arrow then appears pointing down/right.

Audio:

“Now let’s look at Administrative Reviews. On 1 April 2016, there’ll be more options for review with two new grounds added. Sally shows us how this process works.”


Visual:

The camera view pans down to show the tip of the arrow, and the hand draws Sally sitting on a couch with an open laptop on her knee, and talking on a phone. To the right, a circle with a zig-zag pointer aimed at Sally appears containing a smiling female IR person wearing a headset and microphone. To the right of this, the hand draws an IR175 guide with a list of 12 points. Next to point 11 are the words “Setting up costs after separating”. Next to point 12 are the words “Debt off-setting”.

Audio:

“Sally checks her new March annual notice. She’s not happy with the income used to work out her assessment. So she talks to us & reads the review guide IR175 to see what her options are.”


Visual:

A red box around the last two points on the list, 11 and 12, and a line to the left has the date “1 April, 2016” on it. Underneath the guide, the hand draws a box pointing to the inside of the red box, containing the words “Setting up costs after separating”.

Audio:

“To apply for an administrative review, Sally needs to show her situation fits into at least one of the 12 grounds for review. Sally is going to apply under the new Ground 11. “


Visual:

The camera view pans down and the hand draws Sally and Joe standing together on the left. Joe’s image moves up and to the right, and the hand draws a house next to Sally. Two dollar-signs ($$) appear above the house.

The hand then draws an IR logo to the right of this group, then, from Sally to the logo, a curving arrow containing two more dollar-signs ($$). One of the dollar signs is crossed out in red. The hand then circles the ($$) above the house in red, and draws, between the house and the IR logo, an arrow pointing towards a circle containing an information symbol (i) and another arrow pointing towards the IR logo. The hand then draws a small arrow from the (i) up to Joe, and another small arrow from Joe back to the (i). To the far right, the hand then draws a bigger Sally looking thoughtful, with a small thought bubble beside her.

Audio:

“Since Sally and Joe split two years ago, Sally has been working extra hours to purchase a house. Under this ground, we can consider reducing the income used in her assessment if her extra income is being used for her set up costs after separating.”

“As part of this process, you'll need to provide us with information about your situation so a decision can be made, and this information is shared with both parents. Other grounds may also be considered now, so Sally may end up with a decision she didn’t expect.”


Visual:

The camera view pans down and the hand writes a phone number (0800 221 221) and then a computer screen showing the myIR logo, with Sally on a phone leaning on the screen from behind, and writes under the phone number web address “www.ird.govt.nz/childsupport”-

Audio:

“ So, if you disagree with your child support, we have options for you. Call us or send a secure mail through myIR. You can find out more about child support on our website.”