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Find out how to use voice ID
A transcript of the voice ID video

voice ID video


Visual:

Inland Revenue's logo appears, followed by the image of a man in a tie. The words "voice ID" appear briefly to the right of the man.

Audio:

Make it simpler, faster and more secure when you call Inland Revenue. In this video, we explain the benefits of voice ID and how to enrol.


Visual:

The man speaks into a telephone.His voice patterns travel down the phone line to a computer, which confirms the man's identity by displaying "Match".

Audio:

voice ID uses your unique voiceprint to quickly and securely confirm your identity.


Visual:

The hands on a clock move backwards, indicating the process will take less time than you think. A questionnaire pops up and a red line crosses it out, indicating you don't need to answer any proof-of-ID questions.

Audio:

Calling us will be quicker, easier and you'll no longer need to answer questions to prove who you are.


Visual:

Successive images appear on the screen: a document with IRD written on it, a document showing "Address & Bank #", and the logo for myIR Secure Online Services.

Audio:

Once enrolled, you can find your IRD number, change your details like address and bank account, and reset your password for myIR Secure Online Services.


Visual:

We see a thumbs-up image. Then we see images of a letter from Inland Revenue, a pay slip, and a computer monitor showing the logo for myIR Secure Online Services.

Audio:

Enrolling is easy. All you need to do is get your IRD number. You can find this on a letter from us, your pay slip, or by logging into myIR, Secure Online Services.


Visual:

A woman makes the "ssh sign by holding her finger to her lips. Our phone number - 0800 257 843 - appears underneath.

Audio:

Find a quiet place, and call us on 0800 257 843.


Visual:

The closing sequence, showing Inland Revenue's logo and web address. The New Zealand Government web address appears at the bottom of the screen.

Audio:

And that's all there is to it. Enrol today to enjoy the speed, security, and simplicity of voice ID.