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Raise a dispute or complaint

We’re committed to giving you good service. If you’re unhappy with the service you received please tell us. We’ll work with you to resolve any issues and improve our service. If you disagree with an assessment of tax or child support, you may need to follow a formal disputes procedure.

Complaints process

At Inland Revenue we're committed to providing excellent service. If you aren't satisfied with our service, processes, or a policy decision, you can follow the complaints process.

Disagreement with a child support decision or assessment

Find out what to do if you disagree with a decision we've made about the amount of child support you're paying or receiving.

Disputing an assessment

If we can't agree on your assessment, there is a formal process to follow so your rights are protected if the matter goes to court. This process is known as the disputes resolution process.