Find out about: Raise a dispute or complaint
Complaints Management Service
We want to know where our service may have let you down, so we can fix the problem for you and learn from it. With your feedback we can improve our processes.
It's important to try and resolve problems with our service standards as early as possible.
Contact the Complaints Management Service:
- Telephone: 0800 274 138 (Monday to Friday between 8 am and 5 pm)
- Write to:
Complaints Management Service
Inland Revenue Department
PO Box 1072
Wellington
- Fax: 04 890 4561
- You can also make a complaint online about our service.
To help us fully investigate your complaint, please include the following:
- your contact details
- your IRD number
- a brief description of the complaint and any steps that have been taken to try to resolve it with Inland Revenue
- copies of any relevant documents.
Read our information sheet
You can see our Service complaints information sheet (Inland Revenue Charter) (IR614) under "Forms and guides" or order one through our INFOexpress on 0800 257 777.
Disagreeing with how we've assessed your tax or child support
If you disagree with how we've assessed your or your client's tax or child support, you may need to follow a formal disputes procedure. You can discuss this with one of our customer service representatives.
The Ombudsmen
At any time you may ask the Office of the Ombudsmen (you can see their website under "Related websites") to view decisions made by Inland Revenue. However, the Ombudsmen will usually expect you to have first tried to resolve the issue with Inland Revenue through our complaints processes.
Date published: 19 Nov 2004
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