Make payments to Inland Revenue: Overseas payments
Common questions about problems with online debit and credit card payments
- What do I do if I'm having trouble viewing the debit and credit card payment service?
- What do I do if the service crashes while I'm making a payment?
- Who should I contact if the transaction is declined?
- Who should I contact if there is a billing error or I have questions about fees charged to my account?
What do I do if I'm having trouble viewing the debit and credit card payment service?
Any browser should be able to navigate and access Inland Revenue's online services. All Inland Revenue's web pages conform to e-government standards.
If you are having trouble, contact your IT professionals or your internet service provider (ISP).
What do I do if the service crashes while I'm making a payment?
As a general rule, this should not happen. If it does, the last transaction you submitted should have gone through. Login to your account look-up to ensure the transaction appears in your Inland Revenue account.
If you do try to make the payment again the system runs a duplicate check to see if you've made a payment that exactly matches details already entered. If it does then you can choose to continue or exit the payment service.
Please note: If your transaction was made before 10.30pm we can only confirm the payment into your Inland Revenue account on the following business day. Transactions after 10.30pm can only be confirmed after two business days.
Who should I contact if the transaction is declined? You should contact the bank or organisation that issued your debit or credit card.
Please note: If your transaction was made before 10.30pm we can only confirm the payment into your Inland Revenue account on the following business day. Transactions after 10.30pm can only be confirmed after two business days.
Who should I contact if there is a billing error or I have questions about fees charged to my account?
You should contact the bank or organisation that issued your debit or credit card.
Date published: 28 Mar 2008
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