E-File
Common E-File errors
The following table lists the most common messages the E-File Support Team receives queries about.
Please note that "FEP" stands for front-end processor.
| Message number | Text | Description | Action |
|---|---|---|---|
| 0000 | All is well | Everything is OK to proceed | None |
| 0001 | Form received OK | Form received successfully at Inland Revenue (but does not indicate that content of the form is necessarily correct) | None |
| 5015 | Error in file unpackaging | This file has become corrupt and the form has been encrypted with a different encryption key than that stored on the Inland Revenue FEP | Contact your software developer |
| 5032 | Error in file checksum | The checksum calculated at Inland Revenue for a form file is not the same as the checksum written in the file header | Contact your software developer |
| 6002 | Your account is locked | Your account has been automatically locked because of system difficulty in reading the encryption key | Contact the E-File Support Team to get the account unlocked - it will not clear by itself. This account locking feature is an E-File security measure |
| 6004 | Inactive time out | You haven't logged out of E-File after you finished using the system. Time out occurs automatically after a set period - currently five minutes | You can log in again but anything sent in the session this error occurred in was not received by Inland Revenue and must be resent |
| 6030 | Invalid user IRD number and location | The user is not registered as an E-File user. Note: If an agent has their own client listing, they must be registered separately for E-File | Contact the E-File Support Team |
| 6034 | Encryption key is invalid | The encryption has failed. This may be due to software failure, problems with the encryption key disc or noise on the E-File phone line | Contact the E-File Support Team |
| 7001 | More fields in the document than expected | The document contains more fields than defined in the corresponding Inland Revenue form record layout, or more fields in a conditional group than specified in the count field | Contact your software developer |
| 7003 | Invalid value in indicator field | A character other than "Y" or "N" has been entered in this field | Correct the data and resend |
| 7007 | Invalid value in positive decimal field | A negative number has been entered into a field that will only accept a positive number | Correct the data and resend |
| 7016 | Invalid bank ID | The part of the bank account number indicated is invalid | Either correct and resend or contact your software developer |
| 7017 | Invalid bank branch | The part of the bank account number indicated is invalid | Either correct and resend or contact your software developer |
| 7018 | Invalid bank account | The part of the bank account number indicated is invalid | Either correct and resend or contact your software developer |
| 7108 | Duplicate unit | This unit is a duplicate of one that has already been sent to the E-File FEP | This is a warning that a duplicate unit has been detected by the E-File system. This unit will not be processed. Note: If the original form rejected, the original error still needs to be corrected |
Date published: 31 Jan 2005
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