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Working for families tax credits
Formerly family assistance

Check your notice of entitlement (NOE)
formerly certificate of entitlement (COE)

Who gets it

If you receive weekly or fortnightly Working for Families Tax Credits payments, you will also receive a notice of entitlement (NOE). You should check your NOE to make sure that we hold the correct information and pay you the right amount of money.

What it is

The NOE is a confirmation of your entitlement to receive Working for Families Tax Credits.

What it shows

The NOE shows:

  • all the information you gave us about your family circumstances, and
  • how much money we pay you weekly or fortnightly.

What it looks like

Page 1

An example of the first page of the Working for Families Tax Credits certificate of entitlement.
[Larger version of page 1 (69kb) | Long description for page 1]

Page 2

An example of the second page of the Working for Families Tax Credits certificate of entitlement.
[Larger version of page 2 (78kb) | Long description for page 2]

When it is sent

The NOE is sent within four weeks after we receive your application.

What to do if everything's correct

If all the information provided in the NOE is correct and you don't have any change of circumstances, you don't need to contact us. Please keep the NOE for your personal records.

What to do if there's a mistake or you have a change of circumstances

If... then...

any of the information provided in the NOE is incorrect

You need to tell us. You can:

  • Update your details online
    You can use My family details and income online service to update your family's details directly.
    Note: You need to register for a user ID and password before you can use the service.
  • Email us
    Send us an email with the correct information if you use our secure Send and receive mail service.
    Note: You need to register for a user ID and password before you can use the service.
  • Call us
    Call us on 0800 227 773. You can call us:
    • Monday to Friday from 8am to 8pm, and
    • Saturday from 9am to 1pm.

you have a change of circumstances

contact us immediately and tell us what has changed.

Find out more

Next steps

 


Date published: 15 Jul 2008

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