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Since 26 April 2019, tax intermediaries who receive mail on behalf of their clients will receive a separate debt letter for each bill item in each period. This may result in intermediaries receiving multiple letters or web messages for the same period.

We’re currently working to combine this information into one period level letter for tax agents and are aiming to include it in our next major update to myIR in April 2020.

However, you’ll still receive separate debt notices for clients without an extension of time for paying income tax, that do not pay by 7 February, and who have unpaid provisional and terminal tax for the tax year ending 31 March 2019.

When we send debt information directly to customers – if they don’t have a tax agent or there is no mail redirect in place, for example – we’ll send out one message summarising their debt for all accounts and periods.

If you’re unsure of the amount of debt a client owes, you can see their total period and account balance in myIR.