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Resurgence Support Payment (RSP) Businesses affected by the alert level increase that started on 17 August can apply for a Resurgence Support Payment. Applications for the 3rd payment opened on 8 October. There has also been a change that affects some Commonly Owned Groups Find out more

Changes for businesses and employers

From late October you’ll notice some changes to myIR.


The final phase of Inland Revenue’s Business Transformation programme will go live on 28 October. This includes improvements to myIR, as well as other changes for businesses and employers. 

A new myIR layout will make it easier for you to see important information and complete certain tasks directly from your myIR homepage.

myIR changes coming for businesses Video information

Other changes from 28 October

It will be compulsory for employers to deduct child support payments from newly liable (paying) parents’ salaries or wages. If you have an employee who becomes liable for child support payments, we’ll contact you with the information you’ll need to make these deductions on their behalf. The child support deduction notices will be electronic instead of paper, so you’ll receive them quicker and they’ll be easier to keep track of.

If you haven’t included an employee in your Employment Information and they have no cease date, or if they continually show as having nil earnings, the relationship will be ceased after 3 months. This will improve the accuracy of employee data, which is particularly important for the likes of compulsory child support deductions.  

If the ceased employee is still employed but inactive (i.e. a seasonal worker or someone on extended ACC), you can update the automated cease date to the correct, future date, if known. You need to do this within 30 days of the employment cease date for the employee to remain active.

If the ceased employee appears in your Employment Information again 30 days or more after the cease date, the employee will be treated as a rehired employee and a new employee/employer relationship will be created. There may be some implications for KiwiSaver, particularly for those who have previously opted out and wish to remain that way.  

  • You’ll need to have a discussion with the employee - if they still wish to opt out of KiwiSaver you will need to resupply the KiwiSaver opt-out request form. If we don’t receive an opt-out form for the employee, we may contact them regarding their KiwiSaver contributions.  
  • For employees who have previously made contributions to KiwiSaver, and continue to make contributions, no further details will be required.  

Currently when a customer is made bankrupt their existing IRD number is ceased and they are issued a new one, resulting in bankrupt customers having multiple IRD numbers. Following the changes, bankruptcy will no longer result in a new IRD number and customers will instead be able to continue using their existing IRD number.

When completing Employment Information (EI) files as part of your payroll process, you’ll be able to enter a negative value in the ‘prior period gross/PAYE adjustment’ fields to make adjustments for prior periods. You’ll only be able to do this if certain validations are met e.g. the negative amount can only be equal to or less than the amount being reported on the line – so if an employee has $500 gross salary and wages on the line, the maximum the corresponding negative amount can be is -$500.

If you’re still using the ‘file upload’ option to manage payroll in myIR, please ensure your file format is updated to payday filing Version 2. If you’re filing through software, all commercial software providers now have a Version 2 option, however they may still want to check that you’re using the right version to file. If you’re filing through paper or myIR ‘on screen’ then you’re already using Version 2. Amendments to Employment Information need to be made using the same version as the original file e.g. if you’d previously filed through Version 1 you must amend through Version 1.

Payday filing version 2

Audit letters that were sent to companies as far back as February 2017 will be available in myIR. These will be visible to Owner and Administrator logons. If you don’t wish for all Administrator accounts to see the letters you can change their access to a Restricted administrator.

Manage Account access

Important information

To make these important improvements, we’ll be upgrading our systems and will be closed from 3pm Thursday 21 October until the morning of Thursday 28 October.

myIR secure online services, Gateway Services and our phone lines will be unavailable and our offices will be closed. If you have a direct debit or automatic payment set up with your bank to process whilst we’re shut down, this will be processed once we reopen on the 28 October. The effective date will be the date you’ve requested the payment to be made, not the processing date.  

All draft returns and secure mail will be deleted during the upgrade. If you have saved any drafts in myIR, make sure you finish them before 3pm on Thursday 21 October, so you don’t lose them.

See more information on our Service changes & updates page

Employment Information (EI) filing can’t be completed during our closure. This includes using software to file. For Employment Information returns due between 22-27 October, these will not be considered late if you file by 29 October. You can file them early up to 3pm on Thursday 21 October, or from the morning of Thursday 28 October.

See more information on our Service changes & updates page

We understand with our system shut down that businesses may struggle to file and pay GST and provisional tax by 28 October. Ministers have agreed (dependent on passing an Order in Council) that businesses and individuals will now have until 4 November to file and pay.

If you’d like to file before we upgrade our services, you can do so prior to 21 October. Or you can file once our services come online again.

See more information on our Service changes & updates page

The decision to allow this extension was made quickly and there may be some instances where our systems show some variations.

If you have not yet filed: 

  • myIR will still show 28 October as the filing due date, however, you will not be penalised as long as you file and pay your GST and/or provisional tax by the end of 4 November. 
  • We have done our best to identify and turn off any automated messages regarding the 28 October due date. If you receive one between now and 4 November, please ignore it, and just make sure you file and pay on-time by 4 November.  

Including, by setting up an instalment arrangement in myIR to pay off your tax over time. If COVID has impacted your ability to file or pay then please let us know as soon as you can as you will not be charged penalties and interest as long as you keep to the terms of the arrangement to pay off the outstanding tax. This can be set up prior to us closing down our systems for the release, or from 28 October. Alternatively, you can send us a note in myIR to explain the situation and we will take that into consideration.

See more information on our Service changes & updates page

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