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Resurgence Support Payment (RSP) Businesses affected by the alert level increase that started on 17 August can apply for a Resurgence Support Payment. Applications for the 3rd payment opened on 8 October. There has also been a change that affects some Commonly Owned Groups Find out more

Changes for child support customers

We're improving child support in myIR

Child support will be easier and quicker to manage in myIR from 28 October.

  • You’ll be able to update your details and manage your child support account more easily online, including your contact details, bank account details and any changes to your circumstances.
  • You’ll notice when completing tasks we’ll pre-populate information we already have on hand for you such as contact and bank account details.
  • You’ll also be able to register for child support and submit administrative review applications and objections in myIR, reducing the number of paper forms you’ll need to complete for us.

If you don’t have a myIR account, you can register for one. myIR is a secure online service where you can manage all of your tax and entitlements easily, online.

Register for myIR

myIR changes coming for child support customers Video information

Other changes from 28 October

New layout in myIR

myIR will have a new layout. The myIR homepage will show the most important information and most common tasks across all your accounts, including your child support account.

Changes for individuals and whanau

Manual payment schedule

  • If you cannot have child support deducted from your salary or wages (for example, you're self-employed) a new payment plan option known as the manual payment schedule will be available to you.
  • This option will let you choose your payment frequency (weekly, fortnightly, or monthly), and the day you want to pay, and we'll work out how much you need to pay to keep on top of your payments.
  • This option will be available to New Zealand-based liable parents only.

Payment fee for overseas customers

Overseas child support customers who use a credit or debit card for their payments will be charged the standard 1.42% credit/debit card convenience fee. This is consistent with the fee that is passed on to all other Inland Revenue customers. There are other payment options available to our overseas customers.

Paying from overseas


Legislation changes

Changes to child support legislation will take effect by 1 November 2021. These changes will provide more certainty to child support customers.

It will become compulsory for returning and newly liable (paying) parents to have their child support payments deducted from their salary or wages by their employer. This will not apply to parents already paying child support, unless they miss future payments and fall into debt. We’ll let liable parents and their employers know if payments for child support should be deducted from their salary or wages and how much they should deduct each pay.

There will be a number of changes for late payment penalty charges, including:

  • a 60-day grace period during which penalties won’t be charged to newly liable parents.
  • removing the $5 minimum late payment penalty charge.
  • increasing the timeframe before charging the second stage of the late payment penalty to 28 days after the due date.

Some of the criteria around ages will change:

  • the minimum age for a child to be considered financially independent will be 16.
  • the maximum age for child support will be 31 December of the year the child turns 18, as long as the child attends school for the full school year.

To increase certainty for child support customers, new timeframes will be introduced:

  • for applying for and providing paternity orders that must be met for child support to be backdated. Paternity orders will need to be applied for within 2 months of applying for child support and supplied to us within 2 months of the order being granted.
  • for first assessments; giving customers 28 days from the date they are notified of their assessment to advise of their existing circumstances.
  • a four-year time bar (limit) on child support reassessments and for applying for administrative reviews.

When two parents owe each other overdue child support we’ll allow for their debts to be offset.

Exemptions will be extended to:

  • hospital patients in overseas hospitals
  • those suffering with long term illness who cannot earn
  • overseas prisoners.

Some legislation changes came into effect in April 2021. These include:

  • removal of the monthly incremental late payment penalties, and
  • simplifying the penalty write-off rules.

Child support fact sheet

This factsheet summarises the upcoming child support changes and may be a useful resource for family and whānau organisations.

Key services will be temporarily unavailable

To make these important improvements, we’ll be upgrading our systems and will be closed from 3pm Thursday 21 October until the morning of Thursday 28 October.

During this time, myIR secure online services and our phone lines will be unavailable and our offices will be closed.

Find out what this means for you.

See more information on our Service changes & updates page


See our latest webinars for more information about the upcoming changes.


Introducing the final Business Transformation changes - for individuals and families

Child support changes

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