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Changes for child support customers

Child support is now easier and quicker to manage in myIR

  • You can update your details and manage your child support account more easily online, including your contact details, bank account details and any changes to your circumstances.
  • When you’re completing tasks in myIR we’ll pre-populate information we already have on hand for you such as contact and bank account details.
  • You can now register for child support in myIR and also submit administrative review applications and objections in myIR, reducing the number of paper forms you’ll need to complete for us.

If you don’t have a myIR account, you can register for one. myIR is a secure online service where you can manage all of your tax and entitlements easily, online.

Register for myIR

myIR changes coming for child support customers Video information

Other changes

New layout in myIR

myIR now has a new layout. The myIR homepage shows you the most important information and most common tasks across all your accounts, including your child support account.

Changes for individuals and whanau

Manual payment schedule

  • If you cannot have child support deducted from your salary or wages (for example, if you’re self-employed) a new payment plan option known as the manual payment schedule is now available to you.
  • This option lets you choose your payment frequency (weekly, fortnightly, or monthly), and the day you want to pay, and we’ll work out how much you need to pay to keep on top of your payments.
  • This option is available to New Zealand-based liable parents only.

Payment fee for overseas customers

If you’re overseas and use a credit or debit card for your payments you will now be charged the standard 1.42% credit/debit card convenience fee. This is consistent with the fee that is passed on to all other Inland Revenue customers. There are other payment options available to our overseas customers.

Paying from overseas


Legislation changes

Changes to child support legislation take effect by 1 November 2021. The changes provide more certainty to child support customers.

It is now compulsory for returning and newly liable (paying) parents to have their child support payments deducted from their salary or wages by their employer. This does not apply to parents already paying child support, unless they miss future payments and fall into debt. We’ll let liable parents and their employers know if payments for child support should be deducted from their salary or wages and how much they should deduct each pay.

There are a number of changes for late payment penalty charges, including:

  • a 60-day grace period during which penalties won’t be charged to newly liable parents.
  • removal of the $5 minimum late payment penalty charge.
  • an increase in the timeframe before charging the second stage of the late payment penalty – this now takes place 28 days after the due date.

Some of the criteria around ages has changed:

  • the minimum age for a child to be considered financially independent is now 16.
  • the maximum age for child support is 31 December of the year the child turns 18, as long as the child attends school for the full school year.

To increase certainty for child support customers, new timeframes have been introduced:

  • for applying for and providing paternity orders that must be met for child support to be backdated. Paternity orders now need to be applied for within 2 months of applying for child support and supplied to us within 2 months of the order being granted.
  • for first assessments; giving customers 28 days from the date they are notified of their assessment to advise of their existing circumstances.
  • a four-year time bar (limit) on child support reassessments and for applying for administrative reviews.

When two parents owe each other overdue child support we now allow for their debts to be offset.

Exemptions are now extended to:

  • hospital patients in overseas hospitals
  • those suffering with long term illness who cannot earn
  • overseas prisoners.

Some legislation changes came into effect in April 2021. These include:

  • removal of the monthly incremental late payment penalties, and
  • simplifying the penalty write-off rules.


See our latest webinars for more information about the changes.


Introducing the final Business Transformation changes - for individuals and families

Child support changes

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