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Changes for individuals and whānau

Improvements to myIR are here.


The final phase of Inland Revenue’s Business Transformation programme has now been implemented and the changes to our system are live. This includes improvements to myIR, as well as other changes for individuals and whānau.

A new layout makes it easier for you to see important information and complete common tasks directly from your myIR homepage.

myIR changes coming for individuals and whānau Video information

Other changes

 

Improvements to child support are here

Child support customers will notice several other changes which make child support easier to manage.

  • Improvements to the child support account in myIR allow customers to manage their details more easily online and complete more tasks such as submitting objections or administrative review applications.
  • Payments are now passed on to receiving carers faster. Payments received by the 20th of the month will be passed on to the receiving carer by the 23rd of the same month, as long as the liable parent has paid on time.
  • It is now compulsory for child support payments to be deducted from the salaries or wages of returning or newly liable (paying) parents.

Payment fee for overseas customers

 

If you’re an overseas student loan customer or child support customer who uses an overseas credit or debit card for your payments, you will now be charged the standard 1.42% credit/debit card convenience fee. This is consistent with the fee that is passed on to all other Inland Revenue customers. There are other payment options available to our overseas customers.

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