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COVID-19 - Our Auckland, Hamilton and Whangārei offices are closed under Alert Level 3. You can still contact us and get help.    Contact us

Resurgence Support Payment (RSP) Businesses affected by the alert level increase that started on 17 August can apply for a Resurgence Support Payment. Applications for the 3rd payment opened on 8 October. There has also been a change that affects some Commonly Owned Groups Find out more

Changes for intermediaries

From late October you’ll notice some changes to myIR.

The final phase of Inland Revenue’s Business Transformation programme will go live on 28 October. This includes improvements to myIR, as well as other changes for individuals and whānau.

A new myIR layout will make it easier for you to see important information and complete certain tasks directly from your myIR homepage.

myIR changes coming for intermediaries Video information

Key changes

Intermediary centre

A new Intermediary centre will allow you to perform intermediary functions from any level in myIR. The Intermediary centre will replace the Tax preparer tab.


Within the Intermediary centre there’ll be an Alerts tab with centralised alerts for all clients you subscribe to. The alerts will be sorted by customer, account and due date and you’ll be able to filter them.

For logons that have owner, administrator or restricted administrator access you’ll also have an Alerts tab within the ‘Manage agency’ link for your agency alerts. 


Subscriptions will now include return, payment and other account alerts and will be capped at 1,250 accounts. If you have under this amount, we don’t require you to do anything, we’ll move them across for you. If you have over 1,250 subscriptions you should’ve already been contacted about your options. If this is not the case, please contact your account manager.


Account panels

Account panels will clearly display ‘total’ and ‘due now’ balances, along with relevant quick links to common tasks such as making a payment or filing a return.


We are removing Workspace, but don’t worry, there will be new functionality such as a favourites list and improved search options to access clients easily.


You’ll be able to select up to 50 clients as favourites so you can easily access them.

You’ll be able to see whether there are any alerts for your favourite clients from the favourites tab.

Name-based search

We've listened to your feedback - soon you’ll be able to search using the name, IRD number or customer identifier of all clients you’re authorised to access. You’ll also be able to find your own organisation but will not be able to see any account specific information, unless you’ve been delegated access.

Other changes from 28 October

If employers haven’t included an employee in their Employment Information and they have no cease date, or if they continually show as having nil earnings, the relationship will be ceased after 3 months. This will improve the accuracy of employee data, which is particularly important for the likes of compulsory child support deductions.  

If the ceased employee is still employed but inactive (i.e. a seasonal worker or someone on extended ACC), the employer can update the automated cease date to the correct, future date, if known. They’ll need to do this within 30 days of the employment cease date for the employee to remain active.

If the ceased employee appears in an employer’s Employment Information again 30 days or more after the cease date, the employee will be treated as a rehired employee and a new employee/employer relationship will be created. There may be some implications for KiwiSaver, particularly for those who have previously opted out and wish to remain that way.

  • Employers will need to have a discussion with the employee - if they still wish to opt out of KiwiSaver they’ll need to resupply the KiwiSaver opt-out request form. If we don’t receive an opt-out form for the employee, we may contact them regarding their KiwiSaver contributions.
  • For employees who have previously made contributions to KiwiSaver, and continue to make contributions, no further details will be required.

Child support employer deduction notices along with s157 and s154 deduction notices will now be sent electronically to customers and their employers, redirecting where appropriate, through myIR.

Audit correspondence will now be saved in myIR. If you’re a tax agent with a customer master link, you’ll now be able to see historical audit correspondence (as far back as February 2017) for clients who’ve previously been audited. This includes voluntary disclosures and basic compliance package (BCP) correspondence. We‘ve contacted affected clients directly with instructions on how to change a logon to a Restricted administrator if they don’t wish for the letters to be seen by Administrator logons.

New audit correspondence will also be electronic and visible to tax agents with the Customer master link and to your clients if they have Owner or Administrator logons.


We'll no longer issue a new IRD number for customers who are made bankrupt. Instead, new accounts will be created with the same IRD number. Any tax agent links on Income tax or Working for Families accounts will be carried across to the new accounts without delinking them from the old ones, so you’ll have access to both the new and old accounts. If you are a bookkeeper or other representative, you will need to link to the new accounts if you require access.

When completing Employment Information (EI) files as part of the payroll process, you’ll be able to enter a negative value in the ‘prior period gross/PAYE adjustment’ fields to make adjustments for prior periods. You’ll only be able to do this if certain validations are met e.g. the negative amount can only be equal to or less than the amount being reported on the line – so if an employee has $500 gross salary and wages on the line, the maximum the corresponding negative amount can be is -$500.

If you or any of your clients are still using the ‘file upload’ option to manage payroll in myIR, they need to ensure their file format is updated to payday filing Version 2. If they’re filing through software, all commercial software providers now have a Version 2 option, however they may still want to check they’re using the right version to file. If they’re filing through paper or myIR ‘on screen’ then they’re already using Version 2. Amendments to Employment Information need to be made using the same version as the original file.

Payday filing version 2

Changes for your clients

Important information

To make these important improvements, we’ll be upgrading our systems and will be closed from 3pm Thursday 21 October until the morning of Thursday 28 October.

myIR secure online services, Gateway Services and our phone lines will be unavailable and our offices will be closed.
If you have a direct debit or automatic payment set up with your bank to process whilst we’re shut down, this will be processed once we reopen on the 28 October. The effective date will be the date you’ve requested the payment to be made, not the processing date.

All draft returns and secure mail will be deleted during the upgrade. If you have saved any drafts in myIR, make sure you finish them before 3pm on Thursday 21 October, so you don’t lose them.

See more information on our Service changes & updates page

Employment Information (EI) filing can’t be completed during our closure. This includes using software to file. For Employment Information returns due between 22-27 October, these will not be considered late if you file by 29 October. You can file them early up to 3pm on Thursday 21 October, or from the morning of Thursday 28 October.

See more information on our Service changes & updates page

We understand with our system shut down that businesses may struggle to file and pay GST and provisional tax by 28 October.

Ministers have agreed (dependent on passing an Order in Council) that businesses and individuals will now have until 4 November to file and pay.

If you’d like to file before we upgrade our services, you can do so prior to 21 October. Or you can file once our services come online again.

See more information on our Service changes & updates page

The decision to allow this extension was made quickly and there may be some instances where our systems show some variations.

If you have not yet filed: 

  • myIR will still show 28 October as the filing due date, however, you will not be penalised as long as you file and pay your GST and/or provisional tax by the end of 4 November. 
  • We have done our best to identify and turn off any automated messages regarding the 28 October due date. If you receive one between now and 4 November, please ignore it, and just make sure you file and pay on-time by 4 November.  

Including, by setting up an instalment arrangement in myIR to pay off the tax over time. If COVID has impacted their ability to file or pay then please let us know as soon as you can as they will not be charged penalties and interest as long as they keep to the terms of the arrangement to pay off the outstanding tax. This can be set up prior to us closing down our systems for the release, or from 28 October. Alternatively, you can send us a note in myIR to explain the situation and we will take that into consideration.

See more information on our Service changes & updates page

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