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Changes for intermediaries

Improvements to myIR are here.

The final phase of Inland Revenue’s Business Transformation programme has now been implemented and the changes to our system are live. This includes improvements to myIR, as well as other changes for intermediaries.

The new layout makes it easier for you to see important information and to complete common tasks directly from your myIR homepage.

myIR changes coming for intermediaries Video information

Key changes

Intermediary centre

The new Intermediary centre allows you to perform intermediary functions from any level in myIR. The Intermediary centre has replaced the Tax preparer tab.


Within the Intermediary centre there’s an Alerts tab with centralised alerts for all clients you subscribe to. The alerts are sorted by client, account and due date and you can filter them.

For logons that have owner, administrator or restricted administrator access you also have an Alerts tab within the ‘Manage agency’ link for your agency alerts.


Subscriptions now include return, payment and other account alerts and are capped at 1,250 accounts.


Account panels

Account panels clearly display ‘total’ and ‘due now’ balances, along with relevant quick links to common tasks such as making a payment or filing a return.


We have removed Workspace, but don’t worry, there’s new functionality such as a favourites list and improved search options to access clients easily.


You can select up to 50 clients as favourites so you can easily access them.

You can also see whether there are any alerts for your favourite clients from the favourites tab.

Name-based search

We've listened to your feedback - now you can search using the name, IRD number or customer identifier of all clients you’re authorised to access. You can also find your own organisation but you won’t be able to see any account specific information, unless you’ve been delegated access.

Day 1 pack

Our day 1 pack will help you navigate the ‘new’ myIR and complete your most pressing tasks.

Other changes

If an employee is not included in an employer's Employment Information and they have no cease date, or if they continually show as having nil earnings, the relationship will be ceased after 3 months. This will improve the accuracy of employee data, which is particularly important for the likes of compulsory child support deductions.  

If the ceased employee is still employed but inactive (i.e. a seasonal worker or someone on extended ACC), the employer can update the automated cease date to the correct, future date, if known. They’ll need to do this within 30 days of the employment cease date for the employee to remain active.

If the ceased employee appears in an employer’s Employment Information again 30 days or more after the cease date, the employee will be treated as a rehired employee and a new employee/employer relationship will be created. There may be some implications for KiwiSaver, particularly for those who have previously opted out and wish to remain that way.

  • Employers will need to have a discussion with the employee - if they still wish to opt out of KiwiSaver they’ll need to resupply the KiwiSaver opt-out request form. If we don’t receive an opt-out form for the employee, we may contact them regarding their KiwiSaver contributions.
  • For employees who have previously made contributions to KiwiSaver, and continue to make contributions, no further details will be required.

If your clients use payroll software, they should check with their provider how best to report employee details for returning employees as they may have developed a specific process.

Stop employing staff

Child support employer deduction notices along with s157 and s154 deduction notices are now sent electronically to customers and their employers, redirecting where appropriate, through myIR.

Audit correspondence is now saved in myIR. If you’re a tax agent with a customer master link, you’ll be able to see historical audit correspondence (as far back as February 2017) for clients who’ve previously been audited. This includes voluntary disclosures and basic compliance package (BCP) correspondence. We‘ve contacted affected clients and tax agents directly with instructions on how to change a logon to a Restricted administrator if they don’t wish for the letters to be seen by Administrator logons.

New audit correspondence is also electronic and is visible to tax agents with the Customer master link and to your clients if they have Owner or Administrator logons.


We no longer issue a new IRD number for customers who are made bankrupt. Instead, new accounts are created with the same IRD number. Any tax agent links on Income tax or Working for Families accounts are carried across to the new accounts without delinking them from the old ones, so you’ll have access to both the new and old accounts. If you are a bookkeeper or other representative, you will need to link to the new accounts if you require access.

When completing Employment Information (EI) files as part of the payroll process, you can now enter a negative value in the ‘prior period gross/PAYE adjustment’ field to make adjustments for prior periods. You can only do this if certain validations are met e.g. the negative amount can only be equal to or less than the amount being reported on the line – so if an employee has $500 gross salary and wages on the line, the maximum the corresponding negative amount can be is -$500.

If you or any of your clients are still using the ‘file upload’ option to manage payroll in myIR, they need to ensure their file format is updated to payday filing Version 2. If they’re filing through software, all commercial software providers now have a Version 2 option, however they may still want to check they’re using the right version to file. If they’re filing through paper or myIR ‘on screen’ then they’re already using Version 2. Amendments to Employment Information need to be made using the same version as the original file.

Payday filing version 2

Changes for your clients

Important information

Employment Information returns for payday filing can now resume. Employment Information returns that were due between 21-27 October will not be considered late if you file by 29 October.

Due to the timing of our recent system shut down we understand that businesses may struggle to file and pay GST and provisional tax by 28 October.

Therefore, the Government has extended the due date - businesses and individuals now have until 4 November to file and pay. 

Details for filing GST in the new version of myIR can be found in the ‘day 1’ guide above.

The decision to allow this extension was made quickly and there may be some instances where our systems show some variations.

If you or your client have not yet filed: 

  • myIR will still show 28 October as the filing due date, however, you will not be penalised as long as you file and pay your GST and/or provisional tax by the end of 4 November. 
  • We have done our best to identify and turn off any automated messages regarding the 28 October due date. If you receive one prior to 4 November, please ignore it, and just make sure you file and pay on-time by 4 November.  

Including, by setting up an instalment arrangement in myIR to pay off the tax over time. If COVID has impacted their ability to file or pay then please let us know as soon as you can. Your clients will not be charged penalties and interest as long as they keep to the terms of the arrangement to pay off the outstanding tax. This can be set up between 28 October and 4 November. The other option is to send us a note in myIR to explain the situation and we will take that into consideration.

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