Skip to main content

Delays to response times: It is taking longer than usual to answer calls and myIR messages, and to process some COVID-19 Support Payment applications. This is because of the impact of COVID-19. If possible, please contact us through your myIR account. Log in to myIR

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

Our business transformation has been implemented in a series of releases within four broad overlapping stages – digital services, tax, social policy and a final wrap up. This has included changes to policy, legislation and business processes, a new computer system, as well as the design and structure of our organisation.

In March 2021, we completed Stage 4, Release 1 which included paid parental leave, unclaimed money, duties, and New Zealand foreign trusts.

In our final release in October 2021, we delivered Stage 4, Release 2 which included improvements to child support and an upgrade to myIR.

We’re now nearing the end of our transformation – by 30 June 2022 our transformation programme will conclude.

The focus of the programme is now on activities such as optimising our technology and decommissioning old systems and processes, which will be largely invisible outside of Inland Revenue.

Public consultation on policy

Some of the changes introduced were subject to new legislation. You can find more about the consultation programme, public feedback on our past consultations, and the process of policy decisions on our Tax Policy website.

Tax Policy

You can follow the progress of legislation on the New Zealand Parliament website.

New Zealand Parliament

A tax administration system that centres on you

We’re talking with customers, tax professionals, banks, software developers, businesses, industry groups and other government agencies. We're monitoring your feedback to make sure the new tax administration system truly meets your needs now and in future.

If you're affected by the changes, we'll contact you directly as we roll out each stage of improvements. This means you'll be ready to get the most out of our new services.

Contact us at [email protected].

Last updated: 28 Apr 2021
Jump back to the top of the page