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Temporary system shutdown | On Friday 20 October from 3pm our phonelines will close. From 3.30pm our offices will close and our online services will close at 4pm. All services will be available from 8am Tuesday 24 October. Find out more

Our corporate strategy is made up of 6 interconnected strands.


Putting the customer at the centre of everything we do.

  • We anticipate and proactively support key events in our customers' lives at the right time.
  • We use customer insights to inform activities. Our services are seamless, and tax and social policy are integrated into customers' lives.
  • We partner with others to deliver service excellence to customers - from policy design to education to audit.
  • We make it easy for customers to get it right
  • We reduce compliance costs and effort.

External collaboration

We work with external parties to innovate, gain insight, and achieve wider government economic and social outcomes.

  • We will build internal capability as part of our capability uplift, which also supports external collaboration.
  • We co-create efficient and effective services, adapting our business model where appropriate.
  • Collectively we leverage our information assets and expertise to create mutual benefits.
  • We share information and resources using appropriate safeguards.


Working as part of Inland Revenue is unique, exciting, fulfilling, and career-enhancing.

  • We value individuals and diversity of thought and capability.
  • We find, develop, and deploy people on the basis of their capabilities, which are a mix of skills, knowledge, experience, and attitudes.
  • We design roles to be adaptable, interesting, and empowering.
  • We recognise and measure performance through behaviours and individual and team contribution to outcomes.
  • We work with other organisations to develop fulfilling career journeys in, through, and beyond Inland Revenue.

Information and intelligence

Our decisions and actions - for delivering today and shaping our future - are intelligence-led.

  • We understand information we collect and the insight and intelligence we generate through the knowledge and experiences of our people is a strategic asset that needs to be managed and shared appropriately.
  • We use information and insights to create actionable intelligence.
  • Intelligence drives our strategic and tactical decision-making, including knowing where and when to direct resources to realise value for customers, Inland Revenue, and the Government.

Policy agility

Policy change is faster, cheaper, and better - fit for a changing world.

  • Our policy design is proactive, coherent and integrated, from idea generation and advice through to implementation.
  • We implement policy decisions speedily and smoothly.
  • We deliver high quality advice that is future-focussed, realistic about the impacts, and based on good information and analysis.
  • We are a trusted and credible voice that shapes and delivers government and system outcomes.
  • We use innovative, flexible, and creative practices to design policy, supported by strong economic frameworks and broad consultation.


We fully embrace our place in the digitally connected world.

  • As part of the digital world, we make it easy to collaborate with customers, agencies, and others.
  • Our culture and flexible systems mean we design and make changes quickly.
  • Our customers can easily access secure digital services anywhere, any time.
  • We use the digital environment to help generate actionable insights.
  • We encourage, empower, and upskill our people to make the best use of digital ways of working.
  • We strategically manage digital opportunities and disruptions.

Inland Revenue creates value and better outcomes for New Zealanders through the successful implementation of our strategy.

Last updated: 28 Apr 2021
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