Customer Satisfaction and Perceptions survey

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The results from our Customer Satisfaction and Perceptions survey will be updated every three months.

Our survey methods include:

using an independent research company to survey customers who have recently had contact with us
surveying a random sample of the public
reporting our results each quarter.

Your feedback is important. Thanks to everyone who participated in the survey.

Pages in this section

Customer Satisfaction and Perceptions survey results October 2020 to December 2020 Quarterly survey results for the period October to December 2020.
Customer Satisfaction and Perceptions survey results April 2020 to June 2020 Quarterly survey results for the period April to June 2020.
Customer Satisfaction and Perceptions survey results January 2020 to March 2020 Quarterly survey results for the period January to March 2020.
Customer Satisfaction and Perceptions survey results October 2019 to December 2019 Quarterly survey results for the period October to December 2019.
Customer Satisfaction and Perceptions survey results July 2019 to September 2019 Quarterly survey results for the period July to September 2019.
Customer Satisfaction and Perceptions survey results April 2019 to June 2019 Quarterly survey results for the period April to June 2019.
Customer Satisfaction and Perceptions survey results January 2018 to March 2019 Quarterly survey results for the period January to March 2019.
Customer Satisfaction and Perceptions survey results October 2018 to December 2018 Quarterly survey results for the period October to December 2018.
Past years' customer satisfaction survey results You can find our Customer Satisfaction and Perceptions survey results from 2016 and 2017 here.

Last updated: 28 Apr 2021