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Each year the Commissioner of Inland Revenue issues an annual report which the Minister of Revenue tables in Parliament. The report compares our performance against objectives set at the beginning of the financial year.

The following statistics are available:

Outcome measures

  • Percentage of Tax Payments made by customers on time (2015-19)
  • Total Revenue Forecast and Assessed (2015-19)
  • Percentage of tax refunds paid to customers on time Income Tax / GST (2015-19)
  • Percentage of tax refunds which are accurate GST (2019)
  • Percentage of social policy payments made to customers on time (2015-19)

Impact measures

  • Percentage of customers that find it easy to deal with Inland Revenue (2015-19)
  • Customer satisfaction with Inland Revenue overall accessibility and convenience (2015-19)
  • Average Customer time spent on tax compliance (2015-18) Percentage of returns filed electronically (INC, GST, EMS) (2015-19)
  • Percentage of returns filed electronically (INC) (2015-19)
  • Percentage of returns filed electronically (GST) (2015-19)
  • Percentage of tax payments made by customers on time (2015-19)
  • Percentage of customers that provide information on time (2015-19)
  • On time filing measure (2015-19)
  • Percentage of customers that have trust and confidence in us (2015-19)
  • Public Sector Reputation Index (RepZ) (2016-19)

Measures

  • Customer Service contacts (2015-19)
  • Self-Help service contacts (2015-19)
  • Tax and social policy registrations (excluding child support) received (2015-19)
  • Child support applications received (2015-19)
  • Applications for administrative review of child support assessments received (2015-19)
  • Returns received (2015-19)
  • Of returns filed electronically (2015-19)
  • Of income tax returns filed electronically (2015-19)
  • Of GST returns filed electronically (2015-19)
  • Investigations 2017/18