Skip to main content

Resurgence Support Payment (RSP) Businesses affected by the alert level increase that started on 17 August are able to apply for a Resurgence Support Payment. Find out more

COVID-19 - Our offices are currently closed for customer visits so we can support the government’s COVID response. We will contact you if you have already booked an appointment with us. You can still contact us and get help.    Contact us

Changes for child support customers

The final phase of Inland Revenue’s Business Transformation programme will go live later this year. We’re targeting late October as planned but are closely monitoring any external events that may affect this timing, such as COVID lockdowns and the recent closure of our Wellington office.

We're improving child support in myIR

Child support will be easier and quicker to manage in myIR.

  • You’ll be able to update your details and manage your child support account more easily online, including your contact details, bank account details and any changes to your circumstances.
  • You’ll notice when completing tasks we’ll pre-populate information we already have on hand for you such as contact and bank account details.
  • You’ll also be able to register for child support and submit administrative review applications and objections in myIR, reducing the number of paper forms you’ll need to complete for us.

If you do not have a myIR account, you can register for one.

Register for myIR

myIR changes coming for child support customers Video information

Audio and visual transcript

Scene 1

Visual  

Title screen with IR logo and Changing for You logo shows on teal background.

White title screen shows: myIR changes coming for child support customers.

Audio 

Soft music plays in the background throughout the video.


Scene 2

Visual

Computer screen with ‘myIR changes for child support customers’ shows with Rata and Narrator sitting and standing either side. Narrator has children next to him. Children play and exit off screen.

Audio

[Narrator] Kia ora Rata.

[Rata] Kia ora. Why have you brought your tamariki along today?

[Narrator] Today we’re discussing the myIR changes coming for child support customers.

[Rata] Ok great, but before we get into the changes coming for child support, let’s cover off the changes coming for all individuals and whānau.


Scene 3

Visual

myIR homepage slides on to screen. Narrator points to the homepage and highlights the look and feel of the new myIR homepage. Screen zooms to a close-up of the myIR homepage.

Audio

[Narrator] So let’s start with the home page, which is the first page you’d arrive at when you first log into myIR following the upgrade.

[Rata] A quick glance shows a pared back, modern look and feel and use of white space.


Scene 4

Visual

Screen scrolls down showing account panels. The account panels ‘Donation tax credit’ ‘GST’ and ‘Income tax’ are highlighted. Screen scrolls down and highlights the Working for Families account panel as well. Screen scrolls back to the top of the myIR homepage. Account panels are highlighted again.

Audio

[Narrator] As you can see this customer has several accounts, as indicated by the panels showing, including a Working for Families account, with a sub panel, which displays the summary of family details.

[Narrator] In the current version of myIR you’d need to go into the account summary section to see this detail, whereas in the new version of myIR, it’ll be accessible from the home page so you can see it quickly at a glance.


Scene 5

Visual

Screen scrolls down and highlights the total balances and due now balances in the GST and Income tax account panels. The Donation tax credit, GST and Income tax account panels are all highlighted again.

Audio

[Narrator] Total balances and due now balances are clearer and separated by account. Pretty much the rest of the information on the panels is the same as the current version of myIR, it just looks a little fresher.


Scene 6

Visual

The Donation tax credit account panel is highlighted. Rata points towards it. The Account subpanel for Donation tax credit is highlighted. Screen scrolls down showing the different account panels again. The arrow at the bottom of myIR homepage is highlighted. The Next payment subpanel within the Working for Families account panel is highlighted. Rata points towards the screen. Narrator points towards the screen. The Working for Families account panel at the bottom of the screen is highlighted.

Audio

[Narrator] And while we’re looking at the account panels, I’ll point out a few other things worth noting.

[Narrator] First of all, everything information-wise is kept to a minimum on the panel. If you have a lot of accounts, then you’ll just need to scroll to see them all. Account sub panels group the most relevant and important information for each account.

[Rata] The accounts are listed alphabetically, so they’re easier to locate.

[Narrator] Oh, so that’s why Working for Families is at the bottom. Good to know.


Scene 7

Visual

The Next Payment subpanel within the Working for Families account panel is highlighted. The Working for Families and Income tax account panels are highlighted. The Next Payment and Total balance subpanels within the Working for Families account panel is highlighted.

Audio

[Narrator] Another thing to note is that sub panels containing additional information will always display above the related account panel. These show more specific information about a related account.

[Narrator] The most common accounts that you’ll see these show for include Working for Families, Child Support and Income Tax. In this example, the sub panel displaying information about the next payment for Working for Families shows above the main Account panel.


Scene 8

Visual

Red alert symbol appears over the screen. Rata raises hands. Narrator points towards the alert symbol. The alert symbol disappears off screen.

Audio

[Narrator] Watch out!

[Rata] What?

[Narrator] It’s an alert!

[Rata] That was a bit of a surprise.

[Narrator] Well I thought it was a witty segue.


Scene 9

Visual

Alerts tab with alerts symbol showing is highlighted. Hand symbol clicks on Alerts tab. Screen slides across to the Alerts page. The filter bar is highlighted with the words income tax inside.

Audio

[Narrator] Alerts will be available in the new version of myIR. In this example the customer has 3 alerts showing in the alerts tab. You’ll be able to view these alerts by going to your alerts tab. Here you’ll be able to filter to see alerts relating to specific accounts.


Scene 10

Visual

The screen slides back to the myIR homepage. Screen scrolls down to the Income tax account panel and highlights the Alerts link within the panel. Screen slides back to the Alerts page and highlights the Payment due now subpanel within the Income tax account panel. Then the Make a payment link within that subpanel and remaining balance is highlighted.

The cross on the top right-hand corner of the payment subpanel is highlighted and the hand symbol clicks on it to dismiss the alert. Screen scrolls down and highlights the dismissed alerts link at the bottom of the Alerts page and the hand symbol clicks on it. The Dismissed alerts page appears. The reinstate arrow button on the top right-hand corner of the Income tax subpanel is highlighted. Screen slides back to the myIR homepage.

Audio

[Narrator] Alternatively, you could also just go to your income tax account. In this example, the customer has a balance that’s due now. If they were to make a partial payment, the related alert would reflect the payment has been made by showing the remaining balance to pay. If they pay it all off, the alert will disappear entirely. You’ll also be able to dismiss alerts, view dismissed alerts and reinstate dismissed alerts from the alerts screen.


Scene 11

Visual

Narrator points towards the screen. The ‘I want to’ tab on the myIR homepage is highlighted. Hand symbol clicks on I want to and the I want to menu page appears. The Manage refund bank accounts link under the My details section is highlighted. Then the COVID-19 support section of the menu is highlighted.

Audio

[Narrator] Back to the home page and the other menu we’ve yet to explore is the ‘I want to’ menu.

[Narrator] This is the place you’ll be able to go to complete tasks for all of your accounts. It’s also where you’ll be able to do general tasks like updating your bank account details or applying for COVID-related support.


Scene 12

Visual

Screen scrolls back up to the top of the I want to menu. The search bar is highlighted. The word payment appears in the search bar and the menu options for payments show below. The screen transitions to the account-level More menu. The More menu heading is highlighted.

Audio

[Narrator] Content is grouped in relevant categories and it’s searchable.

[Rata] It’s worth noting that the customer level ‘I want to’ menu is different to the account level ‘’More’ menu. The account level ‘More’ menu will only provide tasks related to that specific account.


Scene 13

Visual

The myIR homepage disappears off screen and an office with people at their desks appears in the background. A smart phone with the myIR homepage appears back on the page. Rata points towards the screen. The mobile screen scrolls down. Screen scrolls back up. The downward and sideways arrows are highlighted to show that information has been wrapped and stacked. The smart phone slides off screen.

Audio

[Narrator] So that leaves us with one last thing to cover before we get onto the child support account changes, which is mobile responsiveness.

[Narrator] The new version of myIR will be a lot easier to use on a mobile device, which will be great for those of you who like to check your myIR account on the go.

[Narrator] Content will automatically re-size if the device’s display is large enough, and if not, it will stack and wrap content within panels.


Scene 14

Visual

The full-size screen appears showing the title screen ‘myIR changes for child support customers’. The myIR homepage slides on to screen with a receiving carer’s myIR homepage showing. Narrator points towards the child support account panel as it’s highlighted.

Audio

[Rata] Now let’s get on to explaining some of the changes coming for the child support account in myIR.

[Narrator] Great idea Rata!

[Rata] As you can see, we’re in the myIR homepage and the child support account panel for a receiving carer is showing.


Scene 15

Visual

The View my entitlements link on Account subpanel is highlighted. Hand symbol clicks on the link. New entitlements and account details page appears. The entitlement period is highlighted. Screen slides to the myIR homepage of a liable parent and highlights the View all assessments link. Screen slides back to the Entitlements page.

Audio

[Narrator] On the receiving carer account panel we click on View my entitlements.

[Narrator] You’ll arrive on an entitlement screen which gives you a breakdown of entitlement amounts by month.

[Rata] It’s important to note that liable parents will be able to access assessment information in the same way – you’d click on View all assessments from the child support account panel and you’ll be given a breakdown of assessment amounts by month, exactly like what you’re seeing for entitlements here.


Scene 16

Visual

Screen slides back to the receiving carer’s myIR homepage. The More link within the Account subpanel is highlighted. Hand symbol clicks on the link. The screen slides to the More menu page. The Manage account part of the menu is highlighted. Screen scrolls down and highlights the Change of Circumstance part of the menu. The Update the amount of time link is highlighted. Hand symbol clicks on the link.

Audio

[Narrator] So what about if a child support customer wants to complete an action? Where do they go to do that Rata?

[Rata] You’d click on the ‘More’ link back on the child support homepage panel.

[Narrator] Oh yes, that’s right Rata. Once you click on More you’ll see a whole lot of tasks you can complete, grouped by topic. For example ‘Managing your account’ where you can manage tasks such as applying for, objecting to, or cancelling child support. Or ‘Change of circumstance’ where you can select one of the options for updating your circumstances.

[Narrator] For example, if you’d like to update your care arrangement you’d click on the ‘Update the amount of time…’ link.


Scene 17

Visual

Screen slides to the first section of the form and highlights the child’s name. Screen scrolls down and the hand symbol clicks on the Submit button. The screen slides to the second part of the form and highlights the care details fields. Next the breadcrumb menu at the top of the form is highlighted. Narrator points towards it. The hand symbol clicks on the Next button. The screen slides to the third part of the form and highlights the supporting documents section. The hand symbol clicks on the Next button. The screen slides and the breadcrumb menu is highlighted again. Finally, the summary details and Submit button are highlighted. Hand symbol clicks on the Submit button. Screen slides back to the myIR homepage for a liable parent and the More link in the Total balance subpanel is highlighted.

Audio

[Narrator] Here you can select the care arrangement details for the child. As you’ll see, one of the benefits of this form is the menu at the top, showing you which stage of the task you’re up to.

[Narrator] Next you can upload any supporting documents like court orders or signed agreements.

[Narrator] Finally, you’ll be able to review the details and click Submit.

[Narrator] Again, it’s just important to note that liable parents will have access to the same sort of tasks when they click on More in their account.


Scene 18

Visual

Hand symbol clicks on the More link in the liable parent’s Account subpanel. Screen slides to the More menu and highlights the Object to child support decision or assessment link. Hand symbol clicks on the link the screen slides to the first part of the objection form. The intro copy is highlighted and the hand symbol clicks on the Next button. The screen slides to the second part of the form and the letter details are highlighted. The hand symbol clicks on the Next button. The screen slides to the third part of the form and scrolls down. Reason 2 is highlighted and then the hand symbol clicks on the Next button. The screen slides to the fourth part of the form and highlights the decision 2 info. The hand symbol clicks on to the Next button. The screen slides to the last part of the form and the summary details are highlighted. The hand symbol clicks on submit.

Audio

[Rata] Now let’s take them through a child support objection.

[Narrator] Great idea! So again you click on More and under Manage account you select the Object to a child support decision or assessment.

[Narrator] You’ll see we clearly outline what details and documents you’ll need before progressing.

[Rata] At the next stage you select the relevant letter or assessment details and upload your supporting documents.

[Narrator] Yes, that’s right Rata. And following that you’ll be asked to select one or more objection reasons. For this one we’ll select ground 2, about the proportion of care.

[Rata] You’ll need to tell us why you object under this reason.

[Narrator] And finally, you’ll be able to review the details and submit.


Scene 19

Visual

The screen slides back to the liable parent’s myIR homepage. The child support account panel is highlighted. The child support subpanel is highlighted followed by the Make a payment link within that panel.

Audio

[Narrator] Will things look any different for a liable parent Rata?

[Rata] Good point. As we’ve mentioned, the look-and-feel is the same and the approach to managing tasks in myIR is very similar for liable parents.

[Narrator] Here you can see the child support account panel looks virtually the same as the receiving carer’s. Some of the action links in the account panel differ like ‘Make a payment’.


Scene 20

Visual

The Alerts tab is highlighted. The hand symbol clicks on the Alerts tab and the Alerts page appears. The subpanel within the Alerts page is highlighted along with the Respond to this review link. The screen slides onto a review summary page. The screen scrolls down the summary page and highlights the Accept and Decline buttons and then the Submit button. Screen slides back to the liable parent’s myIR homepage.

Audio

[Rata] We can see this liable parent has an alert. This alert relates to the change in care arrangement request we just saw the receiving carer submit – it asks for confirmation the liable parent agrees with the change of care arrangement or not.

[Narrator] The liable parent can choose to accept or decline at the bottom of the summary page and then submit.

[Rata] Much better than having to wait for a letter or call from us.


Scene 21

Visual

The I want to tab is highlighted. Screen slides to the I want to menu and highlights the Apply for child support link under registration, application and enrolment section. The screen slides back to the liable parent’s myIR homepage.

Audio

[Rata] It’s also worth noting that all customers will have the option of applying for child support in myIR – this function can be found in the ‘I want to’ menu and then scrolling down to ‘Apply for child support’ under the Registration, application and enrolment section.

[Narrator] A much easier way to apply!


Scene 22

Visual

A new screen appears showing the details to find out more about the changes – “To find out more about these and other changes, visit ird.govt.nz/changes-to-child-support”. The Narrator and Rata wave. The teal closing screen with the IRD logo appears.

Audio

[Narrator] Right, there’s much more we could show you but we’ve touched on some of the key features and tasks. Anything else you’d like to add Rata?

[Rata] Yes, it’s important to note that these changes are still going through user testing. So there may still be some minor changes to what we’ve detailed here.

[Rata] To find out more about these and other changes, visit ird.govt.nz. Hei konā mai.

[Narrator] Kia pai tō koutou rā.

We’ll be able to pass child support payments on faster

Currently, child support payments we receive by the 20th of the month must be paid to you (the receiving carer) by the 7th of the following month.

Later in the year (date to be confirmed) child support payments will be passed on to you by the 23rd of the same month, as long as the liable (paying) parent has paid on time.

Because payments will be processed automatically, you’ll no longer need to request early payments.

Other changes

New layout in myIR

myIR will have a new layout. The myIR homepage will show the most important information and most common tasks across all of your accounts, including your child support account.

Changes for individuals and families

Manual payment schedule

  • If you cannot have child support deducted from your salary or wages (for example, you’re self-employed) a new payment plan option known as the manual payment schedule will be available to you.
  • This option will let you choose your payment frequency (weekly, fortnightly, or monthly), and the day you want to pay, and we’ll work out how much you need to pay to keep on top of your payments.

Payment fee for overseas customers

Overseas child support customers who use a credit or debit card for their payments will be charged the standard 1.42% credit/debit card convenience fee. This is consistent with the fee that is passed on to all other Inland Revenue customers. There are other payment options available to our overseas customers.

Paying from overseas

Legislation changes

Changes to child support legislation are currently planned to take effect by 1 November 2021. These changes will provide more certainty to child support customers.

It will become compulsory for returning and newly liable (paying) parents to have their child support payments deducted from their salary or wages by their employer. This will not apply to parents already paying child support, unless they miss future payments and fall into debt. We’ll let liable parents and their employers know if payments for child support should be deducted from their salary or wages and how much they should deduct each pay.

There will be a number of changes for late payment penalty charges, including:

  • a 60-day grace period during which penalties won’t be charged to newly liable parents.
  • removing the $5 minimum late payment penalty charge.
  • increasing the timeframe before charging the second stage of the late payment penalty to 28 days after the due date.

Some of the criteria around ages will change:

  • the minimum age for a child to be considered financially independent will be 16.
  • the maximum age for child support will be 31 December of the year the child turns 18, as long as the child attends school for the full school year.

To increase certainty for child support customers, new timeframes will be introduced:

  • for applying for and providing paternity orders that must be met for child support to be backdated. Paternity orders will need to be applied for within 2 months of applying for child support and supplied to us within 2 months of the order being granted.
  • for first assessments; giving customers 28 days from the date they are notified of their assessment to advise of their existing circumstances.
  • a four-year time bar (limit) on child support reassessments and for applying for administrative reviews.

When two parents owe each other overdue child support we’ll allow for their debts to be offset.

Exemptions will be extended to:

  • hospital patients in overseas hospitals
  • those suffering with long term illness
  • overseas prisoners.

Some legislation changes came into effect in April 2021. These include:

  • removal of the monthly incremental late payment penalties, and
  • simplifying the penalty write-off rules.

Child support fact sheet

This factsheet summarises the upcoming child support changes and may be a useful resource for family and whānau organisations.

Webinars

See our latest webinars for more information about the upcoming changes.

Introducing the final Business Transformation changes - for individuals and families

As further details are confirmed, we’ll update this page with more information.

Jump back to the top of the page