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Contact us through NZ Relay

Hearing impaired customers can use the New Zealand Relay Service (NZ Relay) to contact us. NZ Relay is a telecommunications service for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired.

All NZ Relay calls are strictly private, so information is safe and secure.


Personal (within NZ) 0800 775 247
Business (within NZ) 0800 377 774


NZ Relay Service 

Contact us in myIR

You can send us secure mail in myIR.

Log in to myIR

Contact us in person

If you'd like to make an appointment with us we can arrange for a New Zealand Sign Language (NZSL) interpreter to be present.

You can request an appointment with us by emailing

This email address is only for arranging appointments supported by an NZSL interpreter.

Please provide us with the following details:

  • your full name, including middle name(s)
  • your IRD number
  • your contact preference, for example email or fax
  • which Inland Revenue office you would like to see us at
  • brief details about your query, for example Working for Families Tax Credits or GST
  • 4 possible appointment dates and times between 8am and 4pm, Monday to Friday.

We will contact you within 7 days to confirm the appointment when we have arranged for an interpreter to be available. We will arrange payment for the NZSL interpreter.