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Foreign investment fund calculator The Foreign investment fund calculator is not working correctly and has been removed from our website. If you need help, please contact us

Wellington Customer service desk Our central Wellington office is currently closed. Please call us on 0800 775 247 to book an appointment with us. Other ways to contact us

We understand that the effects of COVID-19 may be unsettling. If you have questions about your KiwiSaver account, contact your scheme provider for information about:

  • your KiwiSaver balance
  • your investment risk profile
  • withdrawing funds for significant financial hardship (unless you have been in KiwiSaver less than 2 months).

If you do not know who your KiwiSaver scheme provider is - look in your myIR account under the KiwiSaver section. Their contact details will be there too.

Withdrawing KiwiSaver funds

We can only consider your application in the first 2 months after we get your first contribution. After the first 2 months, you'll need to contact your KiwiSaver provider.

If you want to withdraw some of your KiwiSaver funds, you'll need to provide evidence you're suffering significant financial hardship. If your application is accepted, you'll only be able to withdraw some or all of your and your employer's contributions.

You need to talk about how much you can withdraw with your KiwiSaver provider.

Getting my KiwiSaver funds for significant financial hardship

Making changes to KiwiSaver

You have options if contributing to your KiwiSaver becomes harder.

You can take a savings break from making your KiwiSaver contributions.

Taking a savings break

You can also change the amount that you contribute to your KiwiSaver fund to 3%, 4%, 6%, 8% or 10%. 

Changing my KiwiSaver contribution rate

If you want to review your investment decision the Retirement Commission's Sorted site has resources to help you. Or, you may want to contact a financial advisor.

Sorted (sorted.org.nz)