Hardship relief for New Zealand-based customers
If you're struggling to make your student loan payments, we might be able to reduce your repayment obligations. Alternatively, you can propose an instalment arrangement to suit your situation.
You can also apply for a student loan repayment deduction exemption if you're New Zealand based and the following apply:
- are studying full-time, or about to start studying
- reasonably expect to earn under the annual repayment threshold.
Hardship relief for overseas-based customers
If you live overseas and are unable to pay the required amount, you can apply for hardship relief, and your obligation may be reduced.
We will ensure we take the current worldwide situation with COVID-19 into account, when we assess overseas-based customers' situations.
If you contact us and we can see you have been keeping up to date with your repayments, or have been making repayments under an arrangement, and you are now unable to make these payments - we will discuss options for the capitalisation of arrears and/or options for reducing your current assessment.
Options to reduce your repayments if you're overseas based
If you cannot afford your loan payments, you can apply for relief or request an instalment arrangement for amounts you owe.
In myIR, in the 'I want to' section, select 'Application for relief' or 'Request an instalment arrangement'.
Going overseas or recently left New Zealand
Unable to return to New Zealand
If you were intending to travel back to New Zealand but are now unable to, you can apply for your student loan to be interest-free.
You'll need to have been a New Zealand tax resident while you were overseas and show that you were intending to stay overseas for less than 183 days.