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Delays to response times: It is taking longer than usual for us to answer calls and myIR messages. This is because of the demand for COVID-19 business support, and the impact COVID-19 is having on our teams. We appreciate your patience and will respond as soon as we can. If possible, please contact us through your myIR account. Log in to myIR

COVID-19 Support Payment (CSP): Applications for the CSP are now closed. Due to the large number of applications for the CSP, there may be a delay in approving some applications. Find out more about the CSP

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

Te aroturuki i aku takoha KiwiSaver Tracking my KiwiSaver contributions

What
Where to find the necessary information to check your payments
Who
My KiwiSaver or through your provider

If you have deductions from your salary or wages, your employer sends them to us. Log in to myIR to track these contributions. Your KiwiSaver government contribution will also show in your account.

Information your provider holds

Contact your provider if you want to know your:

  • overall balance
  • investment returns
  • contributions made directly to them.

Information in myIR

You can use myIR to:

  • track contributions paid to us
  • see when the government contribution arrives in your account.

April 2020 and your contributions in myIR

Before April 2020 contributions taken out of your pay may have shown: 

  • as several smaller payments
  • your employer and employee contributions going into your account on different dates.

From April 2020 your contributions will show:

  • what was deducted from your pay per pay-date
  • your employee and employer contributions going into your account on the same day. 

If you think you're missing contributions

KiwiSaver does not work like a bank. Your contributions will not arrive in your account the next day, and they do not always arrive as a single payment. 

It may take up to a month from the time your employer deducts contributions for them to show in your account. 

Delays or unusual payment amounts can happen if your employer:

  • files late
  • makes a mistake when they file.

Keeping up to date and making changes

You can use myIR to:

  • update your KiwiSaver contact details
  • opt out of KiwiSaver (if you were automatically enrolled, and the deadline has not passed)
  • find contact details for your KiwiSaver provider
  • apply for a savings suspension.

If you have already registered for myIR, you can use that user ID and password.

Last updated: 28 Apr 2021
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