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I've forgotten my password

You will need your myIR logon username and the email address that's registered with your myIR logon to reset your password. You can reset your password by choosing 'Forgot password' on the myIR login page.

Passwords must be at least 5 characters long. Passwords under 10 characters must have at least 2:

  • lowercase letters
  • uppercase letters
  • numbers
  • special characters.

Your password must not:

  • contain your user ID
  • be one of the most commonly used passwords
  • be over 255 characters long.

If you've requested to reset your password but have not received an email, it can take up to 10 minutes to deliver the email. Be sure to check your junk folder as well.

I received a blank screen when trying to log in

If you're trying to log in and do not receive an error message after you entered your user ID and password, close your browser and log in again. If this does not work, try clearing your browser history.

My RealMe login does not work

You will need your user ID and password to log in to your RealMe account. If you have forgotten either of these, you will also need your email address.

Bookmarking pages

If you use myIR regularly and want to save it as a favourite, you need to bookmark the IRD website homepage https://www.ird.govt.nz/ and not the myIR login screen.