Gather your information
To create a myIR account you'll need:
- your IRD number or customer identifier
- your date of birth
- your name
- an email address.
If the IRD number is 8 digits long, you'll need to add a 0 to the start of it.
Create a myIR web name
Your web name is what will be displayed on your myIR account.
It is not your myIR user ID and can be different to your legal name.
Create a myIR user ID
You will need to check the availability of your proposed user ID.
If your user ID is not available we'll provide 5 alternatives.
Choose how you want us to contact you
We'll let you know when you have letters or mail in myIR. You can choose to be contacted by:
- email and mobile.
We will not put personal information into our emails or text messages to you. We will only let you know that you have messages waiting for you in myIR.
Activate your account
You can activate your myIR account via text message or by calling our contact centre.
To activate your account by text message, you'll need to provide your mobile number. If this matches the number we have on record for you, you'll receive an activation code by text. This is the quickest and easiest way to activate your account.
If we don't have a mobile number on record for you, or the number you've provided doesn't match our records, you'll need to call us to activate your account.
Check your email
Once you've activated your account, you'll get an email from us that tells you what you can do in myIR. This email will also have a link to create a password.
Passwords must be at least 5 characters long. Passwords under 10 characters must have at least 2 of any of the following:
- lowercase letters
- uppercase letters
- special characters.
Your password must not:
- contain your user ID
- be one of the most commonly used passwords (we'll tell you if it is)
- be over 255 characters long.