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Delays to response times: It is taking longer than usual to answer calls and myIR messages, and to process some COVID-19 Support Payment applications. This is because of the impact of COVID-19. If possible, please contact us through your myIR account. Log in to myIR

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

Contact us if you do not agree with any of you student loan details, such as:

  • your student loan balance
  • your repayment obligations
  • your current student loan status
  • special deduction rates
  • repayment deduction exemptions
  • significant over-deductions
  • interest or late-payment interest
  • financial hardship relief
  • repayment holidays.

If we cannot fix the problem you may need to raise a dispute or complaint.

It can take 5 working days for payments to be processed so these may not show up immediately in your student loan account.

It's important to stay in touch with us. Let us know if:

  • your contact details have changed (such as your postal address, email address or phone number
  • you are leaving New Zealand, or coming back
  • your income or employment details change
  • you're having trouble repaying your loan.

If you have any questions about StudyLink transactions you will have to contact them directly.


Student loans - contact us 

Last updated: 18 Jun 2021
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