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COVID-19 - Level 1 If you've been affected by COVID-19, we may be able to help. Find out more

1. Gather your documents

You need to supply documents and proof related to the grounds you're applying under. 

2. Fill in the form and send it to us 

The address is on the form. 

What happens next

We will assess your application and process your request. We will be in touch with you if we need more information and will inform you of our decision.

International customers can call us 0800 371 333 or 64 9 984 2531 to check the status of the review or to help understand our decision. 

My responsibilities

As a child support customer you must always:

  • tell us about changes
  • check your information
  • tell us if something is wrong.

Email us

Send us a secure email in myIR
Log in to myIR