Skip to main content

COVID-19 - Level 1 If you've been affected by COVID-19, we may be able to help. Find out more

If you have ever been a Working for Families customer, you don't need to register again. Just go into myIR and reactivate your Working for Families account. If you are eligible payments will restart.

Log in to myIR

Select Working for Families

Click on Working for Families account

Select Reactivate Working for Families

Select Reactivate Working for Families

If the Reactivate Working for Families option is not available it means your Working for Families account is still active.

You just need to update your details. To do this, go to the Update my Working for Families details page.

Complete and submit your details

What happens next

You will get a notice of entitlement from us. It will tell you how much your payments will be and the date of your first payment.

You will get the notice:

  • the next day if you use myIR
  • within 10 working days if you do not use myIR.

My responsibilities

As a Working for Families customer you must:

  • check your information
  • tell us about changes to your family situation
  • tell us about changes to your income or hours of work
  • tell us about changes to your contact details or bank account.

You can give your partner access to your Working for Families information in myIR. Your partner will be able to see the same information as you and make some updates. 

It’s up to you if you give your partner access. You can cancel your partner’s access at any time.

If you do not have a myIR account you can register for one.

myIR lets you see and update your Working for Families information at any time. You can:

  • see your payment amounts and dates
  • see the information we have about your current and past income, partner and dependent children
  • update your information.
Call us on 0800 227 773