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Delays to response times: It is taking longer than usual for us to answer calls and myIR messages. This is because of the demand for COVID-19 business support, and the impact COVID-19 is having on our teams. We appreciate your patience and will respond as soon as we can. If possible, please contact us through your myIR account. Log in to myIR

COVID-19 Support Payment (CSP): Applications for the CSP are now closed. Due to the large number of applications for the CSP, there may be a delay in approving some applications. Find out more about the CSP

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

On 28 October 2021, we introduced a system change that will help you manage client letters from us more effectively.

When downloading letters from the All client mail service in bulk using the ‘Export to zip’ function the ‘mail type’ code is included in the file path. The list linked below provides all the current mail type codes and the title of each letter item to assist with identifying what each letter is about.

This reference list only contains letters that publish electronically as these are the only ones available in myIR (or in the Document service). There is still a small volume of letters that will always print as paper for various reasons.

In general, letters from our new system are formatted as 2 letters followed by 4 numbers.

Mail type reference list

(Updated 9 September 2021)

File path examples

[IRD number or account ID]_[Mail type code]_[Unique letter ID]_[Period (if exists)]_[Client name truncated to 65 characters].pdf


  • Customer level letter: 111-111-111_bL0025_L1234567890_Smith, Sally A.pdf - is a Summary of account letter
  • Account level letter: 111-111-111-GST003_cL0014_L1234567890_COMPANY ONE LIMITED.pdf - is a Credit transfer notification
  • Period level letter: 111-111-111-INC002_rL0186_L1234567890_31-03-2020_TRUSTEES IN THE SMITH FAMILY TRUST.pdf - is an Income tax return acknowledgement

Note: The export function for the All client mail service is only available from the Intermediary centre to Owner, Administrator and Restricted administrators of registered intermediaries.

Last updated: 12 Sep 2021
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