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Temporary system shutdown | On Friday 20 October from 3pm our phonelines will close. From 3.30pm our offices will close and our online services will close at 4pm. All services will be available from 8am Tuesday 24 October. Find out more

On 1 June 2021, the Minister for Rural Communities, Damien O’Connor, classified the flooding affecting the Canterbury region as a medium-scale adverse event.

To assist farmers and growers we are exercising discretion to allow early withdrawal from the income equalisation scheme – to find out more go to: Income equalisation schemes (

We have a range of support in place for affected customers, including businesses, individuals and families affected by the floods.

Discretionary relief for businesses

Support for individuals and families

If you have been affected by the flood, missed payment or filing dates or are struggling to deal with your tax affairs, please contact us sooner rather than later so we can help. The best way to do this is through your tax agent or call us on 0800 473 566.

Last updated: 02 Jun 2021
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