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RealMe unavailable RealMe will be undergoing scheduled maintenance this weekend and will be unavailable from 10pm Saturday 2 July - Sunday 3 July.

Delays to response times: It's taking longer than usual to answer calls and myIR messages. You may be able to use self-service options in myIR or on our self-service line, 0800 257 777. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Cost of Living Payment The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

On 16 May 2022, Minister for Rural Communities Damien O’Connor declared a medium-scale adverse event for the Waikato region and South Auckland (Franklin, Manukau, Howick and Manurewa-Papakura wards).


To assist affected farmers and growers, we are exercising discretion to allow late deposits for the 2021 year and early withdrawals from the income equalisation scheme. You can find more information on our website:

Income equalisation schemes

We have a range of support in place for affected customers both businesses, individuals and families affected by the drought.


Discretionary relief for businesses


Support for individuals and families


If you have been affected by the drought, missed payment or filing dates, or are struggling to deal with your tax affairs, please contact us so we can help. The best way to do this is through your tax agent, or call us on 0800 473 566.

Last updated: 18 May 2022
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