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Over the holiday season, our offices and phone lines will close down and Working for Families and paid parental leave payments will be made a bit earlier than usual.

End-of-year closedown

Our offices and phone lines will close down at 2pm on Friday 22 December 2023.

We’ll reopen our offices on Wednesday 3 January 2024. Our phone lines will reopen on:

  • Wednesday 3 January 2024 (Working for Families, Online Services and Child Support)
  • Monday 8 January 2024 (All other phone lines).

Our usual opening hours will apply.

General enquiries and myIR support

You’ll see under ‘Our customer sites’ that opening hours vary from office to office.

Our online services will not close down

Our website, self-service 0800 number and myIR will remain available throughout the holiday season.

Inland Revenue’s website

Self-service 0800 (24/7)

myIR

Earlier payment dates

Over the holiday season, some Working for Families and paid parental leave payments will be made early, because they can only be processed on business days. Please see the table below for details.

 Payment  Frequency  Payment date
Paid parental leave, Working for Families Weekly and fortnightly Tuesday, 19 December 2023
Working for Families Weekly and fortnightly Friday, 22 December 2023
Paid parental leave, Working for Families Weekly and fortnightly Friday, 29 December 2023
Working for Families Weekly and fortnightly Tuesday, 9 January 2024
Paid parental leave Fortnightly Tuesday, 16 January 2024

Employer filing dates

Are you an employer?

25 December to 15 January (inclusive) are not considered working days. If a pay date falls between these dates the Employment Information (EI) will be due to be filed:

  • Electronic filers - 2 working days after 15 January
  • Paper filers - 10 working days after 15 January.

If the pay date is before 25 December and the holiday period affects the 2 or 10 working days, the working days will start from pay date and continue after 15 January.

For example, a paper EI with payday 16 December 2023 would have a due date of 20 January 2024. The working days are 17 December to 23 December (5 working days) and then 16 January 2024 to 20 January 2024 (4 working days).

Urgent IRD number applications

If you need an IRD number urgently, you can still apply for one over the holiday season.

Personal IRD numbers: Please email us explaining why your application is urgent at:

[email protected]

Non-individual (for example, companies, partnerships, trusts) IRD numbers

Please email us at:

[email protected]

You’ll need to supply documents to support your application.

IRD numbers for businesses and organisations

We will prioritise urgent IRD number applications we received over the holiday season when we start back at work on Wednesday 3 January 2024.

Happy holidays!

Happy holidays from all of us here at Inland Revenue.

We hope you can relax, spend time with family and friends, and do the things you enjoy doing.

Take care, and all the best for the New Year ahead.

Last updated: 04 Dec 2023
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