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You may have noticed the large number of correspondence appearing on your ‘all client mail’ report for your clients who have student loans. This was due to moving our student loan correspondence out of our heritage site into our new site.

This correspondence does not reflect the correct issue date as when these transferred over to our new site, the issue date incorrectly changed to the date of the transfer. You can easily identify these as the Letter ID will be a 10 digit number and you can view the correct issue date within the letter itself. We apologise for any inconvenience.