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Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

In March 2020 we suspended issuing automatic requests to employers to make extra deductions for employees with debt as part of our response to COVID-19.

We’ve recently restarted sending the automatic deduction requests to employers. We send letters to customers to advise them of the debt and their repayment options before we send an automatic deduction notice to an employer. We’ve re-added the warning message to advise customers we may ask their employer to make deductions from their income to collect debt.

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