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Following a recent review of GST customer and tax agent feedback, some debt and return policing letters have had their rules changed or content updated to make sure they’re easier to understand. We’ve also made some changes to the instalment arrangement and GST registration services in myIR.

Letter and web message changes

The following letters and messages have had content updated.

  • Overdue debt reminder.
  • Overdue debt warning.
  • Combined overdue debts reminder.
  • Combined overdue debts warning.
  • Overdue GST return – late filing penalty.
  • Overdue GST return 2.
  • Payment reminder emails.
  • Late payment grace period.

Instalment arrangement completed letter

The Instalment arrangement completed letter is now clearer when an instalment arrangement has ended and advises customers of any other upcoming payments that are not overdue yet.

Payment reminders

The Pre-due date payment reminder letter will now only issue for income tax, Working for Families Tax Credits and student loan due to the gap between when they are assessed and when they are due to be paid. Other tax types that have the same filing and payment due dates (such as GST), or only have a small gap (such as payroll) will no longer receive this letter.

The pre-due date payment reminder letter and the other payment reminder email and SMS have had an error fixed so they’ll no longer be sent if a direct debit has been scheduled. These reminders will still suppress if you’re linked to a tax agent with mail being redirected to them.

Overdue GST return 2 letter

The Overdue GST return 2 letter that advises a default assessment has been applied will no longer redirect to tax agents. This aligns it to our standard process of advising the tax agent first, before going directly to the client for continued non-compliance. The GST late filing penalty letter, warning that a default assessment will be applied if a return is not received, redirects to tax agents. You can still view the Overdue GST return 2 letter in myIR, but your clients will be notified to log in and read it online or will receive a paper copy.

Instalment arrangement changes

Enhancements have been made to the online instalment arrangement request to make it easier to complete. Changes include:

  • more specific error messages
  • due dates of assessed amounts clearly shown
  • timeliness content changes from 7 days to 3 days
  • a web message has been turned off and the next steps are now outlined in the ‘What happens next’ on the confirmation page
  • adding direct links to setting up a direct debit payment authority
  • clearing messaging around minimum repayment amounts
  • clearer content with the use of plain English.

There is also the ability to request contact from us to discuss payment options if you’re not able to complete the online request.

GST registration changes

We’ve added extra content in the online GST registration when you indicate your turnover has not exceeded $60,000, is not expected to be over $60,000 and GST has not already started to be charged. The extra content advises you do not need to be registered for GST and a link has been added so customers can find out more about the pros and cons of registering voluntarily.

Business tax seminar invitation

If a tax agent will be completing the GST returns, we do not send you a Business tax seminar invitation letter. We’ve found that sometimes a customer will take over filing their own GST after they’ve been registered for a while. We’ll now recognise when a customer starts filing their own GST from the logon submitting these in myIR and we’ll send them a Business tax seminar invitation letter. The invitation will always go straight to the client, even if they’re linked to a tax agent for GST with a mail redirect on.

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