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Delays to response times: It is taking longer than usual to answer calls and myIR messages, and to process some COVID-19 Support Payment applications. This is because of the impact of COVID-19. If possible, please contact us through your myIR account. Log in to myIR

Cost of Living Payment The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

We are aware of an issue where some COVID-19 Leave Support Scheme (LSS) and Short-Term Absence (STAP) payments are not appearing in the income summary in myIR for 2022.

This is also affecting these payments pre-populating into the Individual income tax return - IR3, the Non-resident individual tax return - IR3NR and the payment details available in Gateway Services.

We apologise for the inconvenience caused and are working to fix this. We will advise you when this issue has been resolved.

Last updated: 21 Jun 2022
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