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Delays to response times: It's taking longer than usual to answer calls and myIR messages. You may be able to use self-service options in myIR or on our self-service line, 0800 257 777. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Cost of Living Payment The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

Use of money interest and penalties remission due to COVID-19

If your ability to pay tax on time has been impacted by COVID-19, you can submit a request for remission of penalties and interest in myIR.

By making a request for remission, you confirm that:

  • some or all of your amounts owing were due on or after 14 February 2020
  • your ability to pay by the due date, either physically or financially, has been significantly impacted by COVID-19
  • you have contacted the Commissioner and paid the outstanding tax as soon as practicable.

If you want to provide additional information, send us a message, and we’ll get back to you.

Following this request a weekly process will automatically remit interest and penalties for any eligible bill items.

Instalment arrangements

There's a question to advise whether or not you’ve been impacted by COVID-19 as part of the instalment arrangement application process. If you select 'yes' an overnight process will automatically stop interest and penalties being added on eligible tax assessments until 8 April 2024.

You need to pay off your instalment arrangement by 8 April 2024 to gain full relief from penalties and interest when you've been impacted by COVID-19. Interest will apply to any outstanding amount from the original due date if the arrangement is not paid by 8 April 2024.

If you want to provide additional information, send us a message, and we’ll get back to you.

You’ll receive a letter confirming the arrangement.

If the arrangement defaults, and the original tax amount is not paid, penalties and interest will be charged from the original due date.

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