We’re seeing an increase in feedback from tax agents regarding the transfer of credits to debts on the due date, where payment has been made but not yet processed. There are 2 reasons these credits are being transferred on the due date.
- To stop misdirected payments being refunded incorrectly (causing additional work for tax agents and customers).
- We currently process payments into customer accounts the morning after they are paid (with their actual payment date reflected once processed). This will change in our last Business Transformation release in October 2021, as payments will be processed into customer accounts earlier.
We apologise for any inconvenience this is causing, and request you send us a message in myIR to request a transfer reversal and disbursement as appropriate.