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We recommend you do not move clients between tax agency lists after L letters have been issued/D status has been approved, as our system will consider this a break in service and remove the L status/D status.

When a client is delinked from a tax agent the Extension of time (EOT) is removed including any L status (L letter issued) or deferred actions (D status) for that client. If another tax agent subsequently links to the account, the L status/D status will not be reinstated for the same period and the EOT may be affected.

This includes clients that are being transferred between client lists within the same tax agency.

If you believe your clients EOT is not reflecting correctly due to this issue, please contact your Account Manager.