Skip to main content

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

Cost of Living Payment Eligible customers will have the payment automatically paid into their bank accounts by the end of the day 3 October 2022. The payments will be staggered and Credit Union customers may not receive their payment until 4 October 2022. Cost-of-Living-Payment

Important Update

We’ll be carrying out extra checks to see if your clients are eligible for the Cost of Living Payment.

People have to be present in New Zealand to be eligible for the payment.

For payments made in August, we considered your clients to be in New Zealand if our records showed their main physical address was in New Zealand.

From September we'll be doing some extra checks.

Extra checks to confirm your client is in New Zealand

Here are some examples of what we use to confirm your client is in New Zealand.

  • They received salary or wages in the last 2 months from a New Zealand employer.
  • They're registered as the principal child carer or partner for Working for Families Tax Credits.

Extra checks to confirm your client is overseas

Here are some examples of the extra checks we use to work out if your client is overseas.

  • They filed a non-resident tax return, or part-year tax return, selecting 'departing New Zealand'.
  • They're an overseas-based student loan customer or have applied to be treated as physically present in New Zealand.

If your client is in New Zealand

Clients who think they should have received a payment but did not, can check by logging in to myIR and selecting ‘I want to…’ and then ‘Cost of Living Payment eligibility’.

If we've considered a client to be outside New Zealand but they were not, they can send us a message in myIR or call us on 0800 473 777.

Last updated: 30 Aug 2022
Jump back to the top of the page